Holistic Travel Plan (HTP) is committed to fostering a safe, respectful, and trustworthy environment for both Clients and Service Providers. While the platform acts as a facilitator of connections and bookings, it also takes proactive steps to promote secure and positive experiences across all categories of services.
Platform Support and Incident Reporting
Clients will receive HTP’s platform support contact information with their booking confirmation. In the event of a serious issue during participation in a service, Clients must first contact local emergency services.
HTP may provide additional assistance and take appropriate measures when the issue involves violations of platform standards, such as misconduct, abuse, or non-compliance by a Service Provider.
Clients may report any safety concerns, ethical violations, or service-related misconduct through a dedicated reporting channel. All reports are reviewed individually and investigated in accordance with HTP’s internal procedures.
Client Safety Guidelines
Clients are advised to carefully read all service descriptions, requirements, contraindications, and reviews before booking. They should ensure their physical condition, mental state, and experience level are suitable for the chosen service — especially for activities involving physical exertion, altered states of consciousness, or nature-based immersion.
For questions, special needs, or accessibility considerations, Clients should communicate directly with the Service Provider before participation. In all cases, Clients are encouraged to follow their intuition and prioritize their well-being.
For nature-based activities or multi-day experiences, Clients should verify what to bring, how to prepare, and whether local weather conditions may impact the activity. Personal travel or health insurance covering the type of service booked is strongly recommended.
Emotional and Holistic Safety
For services involving emotional, spiritual, or psychological depth — including breathwork, fasting, or any other therapeutic practices — Service Providers are expected to uphold ethical standards of care. This includes ensuring informed consent, creating safe boundaries, and offering clear contraindications. Clients may be asked to sign a digital informed consent form prior to participation in higher-risk experiences.
Any form of abuse, harassment, or manipulation is strictly prohibited and will result in immediate investigation by HTP and potential removal from the platform.
Environmental and Equipment Safety
Service Providers offering adventure or nature-based activities (e.g., surfing, diving, trekking, freediving) must use certified guides where legally required and ensure that all gear and materials are in good working condition. Safety briefings and weather awareness are essential components of such experiences.
Insurance and Liability
Service Providers must comply with any legal requirements for liability insurance in their country or region. HTP strongly encourages Clients to purchase personal travel insurance covering accidents, cancellations, and health emergencies related to their bookings.
Emergency Contacts and Incident Reporting
Clients will receive HTP’s emergency contact details with their booking confirmation. In the event of a serious issue, Clients should first contact local emergency services. HTP may provide additional support and intervene when platform standards have been violated.
Clients may also report safety concerns or misconduct through a dedicated channel. All reports are reviewed and investigated individually.
Disclaimer
HTP acts solely as a facilitator of bookings and does not organize or supervise any activities directly. Clients participate in services at their own risk and are responsible for ensuring they meet all necessary conditions. HTP is not liable for injuries, damages, or losses that may occur during the participation in services listed on the platform.
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