Legal Service Providers

Between: CURIOSIDADE PLENA UNIPESSOAL LDA, a single-member limited liability company, with registered office at Rua Matias Fernandes de Oliva, no. 5 – 2º C, 8005-264 Montenegro, VAT number 517876841, hereinafter referred to as “Holistic Travel Plan” or “HTP”.

And: Any individual or entity registering as a Service Provider through the digital platform www.holistictravelplan.pt, hereinafter referred to as the “Provider”.

1. Purpose

1.1. These Terms and Conditions aim to formalize the Service Provider’s adherence to the HTP Platform for the purpose of promoting, marketing, and mediating tourism, therapeutic, cultural, educational, and wellness services made available on the Platform.

1.2. HTP provides a structured digital environment that allows the Provider to integrate into an ecosystem of conscious and holistic tourism, with access to profile management tools, calendars, bookings, payments, client communication, and global visibility.

1.3 .The Platform acts as a digital intermediary and is not a direct party to the contracts established between Providers and final Clients, except for the technical processing of payments and assistance in conflict resolution.

2. Nature of the Professional Relationship and General Responsibilities

2.1. Legal Nature of the Relationship

HTP operates exclusively as a digital intermediary platform, providing technology for the promotion, advertising, booking, payment, and communication between Providers and Clients.

HTP is not a party to the contracts entered into between Providers and Clients; it does not organize, execute, or guarantee the services advertised, being limited to facilitating digital intermediation and, where applicable, the technical processing of payments and support in dispute resolution.

There is no employment, corporate, agency, franchise, mandate, or hierarchical subordination relationship between HTP and the Providers. The Providers act on their own behalf and at their own risk, being responsible for the legality, quality, execution, and full compliance of the services they advertise.

HTP assumes no joint, subsidiary, or objective liability for acts, omissions, failures, breaches, damages, or disputes arising from the conduct of the Provider, who shall be fully liable before Clients and third parties.

2.2. Independent Activity

The Provider acts on their own behalf and at their own risk, being fully responsible for managing their activity and maintaining a direct relationship with Clients, without any presumption of legal representation or authority to act on behalf of HTP.

2.3. Autonomy and Definition of the Offer

The Provider has full autonomy to define:

• the services they offer;
• the prices;
• the cancellation conditions;
• the availability calendar;
• and the manner in which the service advertised on the platform is carried out, provided that the technical, ethical, and functional parameters established by HTP are respected.

2.4. Accuracy and Updating of Information

The Provider undertakes to keep all information entered in their profile correct, complete, and up to date, whether entered manually or with the support of automated Platform features, including tools based on artificial intelligence.

HTP may, at its discretion, suggest improvements, highlight profiles, or request changes whenever it deems necessary to ensure the clarity, quality, and compliance of the content presented.

2.5. Legal Qualification and Regulatory Compliance

The Provider declares to be legally qualified to carry out their activity and assumes full responsibility for complying with all applicable legal, tax, contributory, regulatory, and administrative obligations.

It is the Provider’s responsibility to ensure that all services and accommodations advertised on the Platform have the licenses, registrations, and authorizations required by national and local legislation, including, as applicable, the National Registry of Local Accommodation (RNAL), the National Tourism Registry (RNT), or other licenses and authorizations applicable to rural tourism, nature tourism, tourist developments, hotels, hostels, glampings, or similar establishments.

For verification and compliance purposes, the Provider must upload valid digital copies of the following documents to the Platform, whenever applicable:

• License, authorization, or registration issued by the competent authority;
• Proof of business activity (commercial registration certificate or equivalent, in the case of a company; registration as a sole proprietor, when applicable);
• Valid Tax Identification Number (TIN) in the country of registration;
• Valid identification document of the owner or legal representative (Citizen Card, Passport, or equivalent);
• Power of attorney or representation document, when registration is carried out by a legal representative.

Additionally, the Provider must maintain in force, where required, mandatory insurance, updated tax documents, and proof of compliance with hygiene, safety, environmental, and accessibility standards.

It is the exclusive responsibility of the Provider to keep all registrations, authorizations, and documents submitted valid and up to date, under penalty of suspension or removal of the service from the Platform.

2.6. Ethical Conduct and Quality of Service

The Provider undertakes to act with diligence, professional ethics, and respect for applicable legislation, ensuring the quality of the services provided and avoiding conduct that may harm:

• the reputation of the Platform;
• or the Clients’ experience.

2.7. Limitation of HTP’s Liability

HTP does not assume any joint, subsidiary, or objective liability for acts, omissions, failures, non-compliance, damages, or disputes arising from the Provider’s conduct. The Provider is fully responsible for all effects resulting from their actions.

3. Registration and Eligibility for Service Provider Enrollment

3.1. Eligibility

Registration as a Service Provider on the Holistic Travel Plan (HTP) Platform is reserved for:

1. Natural persons aged 18 or over, with full legal capacity to conduct economic activity independently;
2. b) Legal entities duly incorporated, including companies, cooperatives, associations, foundations, community organizations, or other entities recognized by applicable law, provided they are represented by a duly authorized person.

HTP reserves the right to request, at any time, documentation proving the Provider’s identity, the legitimacy of representation, and the regularity of the activity carried out, whenever this is deemed necessary for verification, security, or legal compliance purposes.

3.2. Registration Process

Registration on the HTP Platform is done online and implies full acceptance of these Terms and Conditions, through the creation of a user account and the provision of essential information for the identification and operation of the service offer.

3.3. Creation and Content of the Profile

3.3.1. Profile Creation

The Service Provider Profile may be created:

• Manually, by the Provider;
• Automatically, through HTP’s artificial intelligence tools, based on public data and/or information previously submitted by the Provider through a digital form (feature to be made available at a date to be announced).

3.3.2. Identity Verification Protocol

For Profile validation, the Provider must complete the verification process by providing the following information:

• Full name, as stated on a valid identification document (Citizen Card, Identity Card, or Passport);
• Identification document number;
• Date of birth;
• Readable digital copy of the identification document;• Name of the sole proprietor or legally registered company name;
• Tax Identification Number (TIN), or equivalent in the country of registration;
• Telephone contact, email address, and tax address.

In the case of a legal entity, it is also necessary to provide information about the legal representative, including:

• Full name;
• Position or role in the company;
• Telephone contact, email address, and tax address;
• Document proving the legal representative status (power of attorney, appointment minutes, or equivalent).

3.3.3. Communication and Follow-Up

The registration process begins with the creation of the account, followed by the submission of verification elements. The Provider will receive email communications at each stage of the process, including confirmations and notifications of any request for additional information.

3.3.4. Compliance

HTP reserves the right to refuse or remove any listing that does not present valid or sufficient documentation to prove compliance with applicable legal requirements.

3.3.5. Moderation and Verification

At any time, HTP may suspend, hide, or limit access to profiles that contain:

• false, misleading, or outdated information;
• incomplete or low-quality content;
• or content that violates the Platform’s guidelines and policies.

The profile verification process may include manual or automated procedures, namely:

• direct contact with the Provider;
• request for legal or tax proof;
• submission of photographic documentation;

whenever deemed necessary to ensure the security, authenticity, and credibility of the Platform.

4. Remuneration Model

4.1. Free Promotional Period

The initial subscription to the HTP Platform includes a free promotional period of four (4) months, during which the Service Provider may use all available features at no cost, with access to technical support, profile insertion, booking access, and communication with clients.

4.2. Available Models After the Free Period

Upon registering on the platform, the Provider must choose one of the following remuneration models:

(a) Fixed subscription: payment of €5 (five euros) per month, billed annually and in advance, applicable during the first year.

(b) Commission-based model: application of a commission of 8.5% (eight point five percent) on the total amount of each confirmed booking, automatically deducted at the time of payment processing.

The selected model will only take effect after the applicable period ends.

4.3. Change of Remuneration Model

The Provider may, at any time, request HTP to change the chosen Remuneration Model. The change will take effect from the beginning of the month following the date of the request, provided it is made at least fifteen (15) business days in advance.

In the case of transition from the Subscription Model to the Commission Model, amounts already paid for the remaining subscription period will not be refunded.

Free trial period: The 4 (four) month free period is only available during the first four months after registration.

• If the Service Provider changes to another Remuneration Model within the first three (3) months after registration, they will only benefit from the remaining free period (for example, 1 additional free month if the change occurs in the 3rd month).
  • If the Provider changes after the first four (4) months of registration, the free period will no longer apply, and remuneration amounts will become immediately due in accordance with the specified conditions, including the annual advance payment in the case of the Subscription Model.

4.4. Annual Subscription Adjustment

In the years following enrollment, Providers with subscriptions will be subject to an adjustment in the monthly fee based on the average monthly revenue of the previous year:

(a) Monthly average up to €129.00: subscription of €5.00/month;

(b) Monthly average between €130.00 and €189.00: subscription of €9.90/month;

(c) Monthly average equal to or above €190.00: subscription of €12.50/month.

The new amount will be calculated based on revenue between the subscription start date and the day before the new annual cycle, and will apply 30 days after the beginning of the new cycle. HTP undertakes to notify the Provider at least fifteen (15) consecutive days in advance of the adjusted amount. Failure to express disagreement within ten (10) consecutive days implies automatic acceptance. In the absence of billing during the previous cycle, the minimum value of €5.00/month will automatically apply, unless otherwise agreed.

4.5. General Review of Values by HTP

HTP may annually review subscription and/or commission values, notifying the Provider at least thirty (30) days in advance via electronic means. These changes do not apply to bookings already made and confirmed before the new effective date. A Provider who does not agree with the new values may terminate the collaboration, without penalties, under the terms of Clause 11 (Termination).

4.6. Consequence of Non-Payment of Subscription

Failure to pay the subscription within the deadline will result in a transition to the Commission Model, while maintaining the validity of previously confirmed bookings with future dates. If the subscription is not renewed by the expiration date, the account will remain active, but all services previously published under the Subscription Model, if booked after the subscription ends, will be charged under the Commission Model (8.5% per confirmed booking).

4.7. Automatic Selection in Case of Inaction

If the Provider does not choose a model, the commission model will be activated by default, without the need for additional consent.

4.8. Issuance of Invoices

The Provider may request an invoice for any amount paid. HTP will issue the invoice through the user area.

4.9. Equal Access to the Platform

All remuneration models guarantee full access to the Platform’s features, with no differentiated plans, levels, upgrades, or commercial privileges based on the chosen model.

4.10. Promotional Campaigns and Special Conditions

HTP may launch promotional campaigns with:

• temporary discounts;
• additional free time;
• specific conditions.

Such campaigns will be communicated in advance and applicable only to cases that meet the defined criteria.

4.11. Suspension, Cancellation or Deletion of the Account

The Provider may, at any time, request the temporary suspension, cancellation, or permanent deletion of their account on the Platform, by sending a request to the official support channel support@holistictravelplan.pt.

1. Suspension – implies the temporary deactivation of the account, with data and associated content remaining stored. The Provider may request its reactivation at any time.
2. b) Cancellation – implies the permanent closure of the account and termination of access to the Platform. In this case, personal and transactional data may be retained for the legally required period, particularly for tax, accounting, historical, or dispute resolution purposes.
3. c) Deletion – implies the permanent removal of personal data associated with the account, except for the minimum retention required by law or for the defense of rights in judicial or administrative proceedings.

The cancellation or deletion will only take effect after confirmation by HTP and does not affect the fulfillment of bookings already accepted and confirmed up to the date of the request, which must be honored by the Provider unless otherwise agreed with the Clients. In the case of voluntary account cancellation, no proportional refund will be made for amounts paid in advance for the subscription, unless provided for in active promotional campaigns.

4.12. Serious Infractions and Sanctions

If the Provider:

• repeatedly fails to make payments;
• is found to have attempted to bypass or manipulate the remuneration model (e.g., diverting bookings outside the Platform),

HTP may permanently cancel the account and block new registration.

This decision will only be made based on documented evidence, such as:

• substantiated internal analysis;
• digital records;
• verifiable communications;
• or other technically traceable means.

The Provider will always have the right to provide clarifications or contest the facts before the final decision.

5. Bookings and Payments

5.1. Booking System

HTP provides a digital system that allows Clients to make bookings directly for the services offered by Providers, with immediate confirmation (instant booking) or subject to manual approval by the Provider (booking requiring acceptance), depending on the configuration selected in the Provider’s account.

Once the booking is confirmed, HTP will automatically notify both parties (Provider and Client) by email and/or internal Platform notification. This notification will include the booking summary, details of the contracted service, amount paid, contact information, location, additional instructions, and any applicable specific terms.

The digital booking receipt issued by the Platform is considered a binding contract between the parties, with full legal validity. It may be used for event entry, check-in, verification by authorities, or dispute resolution purposes.

All obligations associated with the service provision, as well as the rights and duties of the parties, take effect from the moment the booking is confirmed.

5.2. Calendar and Availability Management

The Provider may manage their availability calendar manually or choose to synchronize it with other platforms, such as Booking.com, Airbnb, Google Calendar, or similar, through automatic integration (iCal) provided by HTP.

The acceptance of future bookings through the Platform is subject to the participation model selected by the Provider:

• In the annual subscription model, the subscription must be active at the time of booking and cover the period scheduled for service delivery. HTP reserves the right to suspend the visibility of services and block new bookings with dates beyond the subscription’s term unless it is renewed. It is the Provider’s responsibility to maintain a valid subscription to continue receiving bookings and ensure the promotion of their services.
• In the commission-per-booking model, the Provider may keep the calendar open for any future date, as long as their account is active and compliant with the Platform Terms. HTP reserves the right to hide or suspend inactive profiles with a history of refusals, lack of response, or behavior inconsistent with the proper operation of the Platform.

It is the Provider’s responsibility to ensure that their availability calendar is properly configured and updated, in accordance with the selected remuneration model. HTP cannot be held liable for automatic blocks, booking unavailability, or loss of visibility resulting from subscription expiration, Provider inactivity, or breach of contractual obligations.

These measures will only be applied in duly justified situations. If the Provider’s account remains active after the subscription period ends and payment is not made, the Commission Model will be automatically activated, without the need for additional consent.

If the Provider uses external booking management systems (e.g., channel managers), it is their responsibility to ensure correct synchronization with HTP. The Platform is not responsible for duplicate bookings or scheduling conflicts caused by failures in such external systems.

5.3. Prices and Customized Services

The Provider may set variable prices depending on several factors, namely: (a) Time of year (high/low season); (b) Number of participants; (c) Additional services (e.g., meals, transport, materials); (d) Duration or format of the service (e.g., packages, extended sessions); (e) Special policies such as minimum participants, fixed dates, or non-refundable services.

All variations must be clearly described in the service text presented to the Client and properly reflected in the Platform’s booking system. The Provider must indicate, unequivocally, any prerequisites or mandatory conditions for the provision of the service. Such conditions will be considered binding at the time of booking and must be clearly displayed on the profile.

Failure by the Client to comply with these requirements may justify the cancellation of the booking by the Provider, with application of the applicable cancellation policy. If the Provider updates prices or conditions while there are pending bookings awaiting manual acceptance, the previous values will remain valid for those bookings until they are accepted, rejected, or expired. The new pricing will apply only to future bookings.

5.4. Payments and Commissions

The Client makes the payment directly through the Platform at the time of booking, using a secure system operated by licensed payment service providers, in accordance with applicable legislation. Funds are temporarily held on behalf of the Provider until the defined transfer date.

All payments are processed in the currency selected by the Client at the time of booking. In the case of currency conversion, the exchange rate applied by the payment service provider will prevail, and variations may occur in the final amount received by the Provider.

HTP is not responsible for differences resulting from currency fluctuations, bank fees, or credit card charges related to the transaction. Such adjustments depend exclusively on the financial institution of the Client or Provider.

The amount payable to the Provider will be calculated based on the final amount after deduction of agreed commissions and applicable fees, as defined in the Provider’s profile settings. HTP will transfer the net booking amount to the Provider within up to seven (7) days after the service start date (check-in, event date, activity start, or service), deducting, as applicable, the agreed commission or any service fees.

HTP reserves the right to suspend or delay payment to the Provider whenever there are reasonable indications of fraud, misconduct, conflicts with the Client, unresolved complaints, or service failures, until verification and resolution of the case.

5.5. Invoicing

5.5.1 Invoicing rules:

100. a) Service Provider: Issues an invoice directly to the final Client for the total booking amount (€100.00), corresponding to the contracted service.
101. b) Curiosidade Plena (HTP): Issues a commission invoice to the Provider, corresponding to 8.5% of the booking amount (€8.50), plus VAT at the legal rate in force (23%, when applicable).

Providers located outside Portugal: Commission invoices issued by Curiosidade Plena will include the mandatory legal note: “VAT – Reverse charge scheme – Article 6(6)(a) of the Portuguese VAT Code (CIVA).” In such cases, VAT is not charged on the invoice and must be self-assessed by the Provider in their country of registration, according to local legislation.

5.5.2 The Provider remains solely responsible for issuing legal invoices, in compliance with the tax laws of the country where they operate. When applicable, the invoice must be issued within a maximum of five (5) business days after completion of the service or receipt of payment, in accordance with current legislation.

The Platform may, upon the Provider’s express request, offer optional integrations with certified electronic invoicing systems, accounting tools, ERPs, CRMs, channel managers, or other relevant APIs. These integrations are intended to allow automatic synchronization of data, including bookings, calendars, invoicing, inventory, and financial reports, with the Provider’s own platforms.

Participation in this service will be optional and may involve additional costs, requiring prior contact with HTP for activation. Availability will be subject to the fiscal and technical regulations applicable in the Provider’s country of registration.

Participation in such integrations will be voluntary and may be subject to applicable fiscal and technical regulations in the Provider’s country of registration. HTP will provide technical instructions for integration but assumes no direct responsibility for the fiscal or legal compliance of external systems used by the Provider.

Additionally, HTP may provide the Provider with automated financial reports and aggregated statistical analyses to facilitate accounting management, tax declaration preparation, strategic planning, and economic performance monitoring. These reports will be available through the user area and may be exported in formats compatible with accounting software.

5.6. Communication and Contractual Responsibilities

All relevant communications related to the booking (messages between Client and Provider, instructions, updates, changes) will be stored on the Platform for a minimum period of 12 months for the purposes of verification, auditing, and dispute support.

All communication between Provider and Client must preferably take place within the Platform’s internal messaging system. HTP may access message history exclusively for mediation purposes, dispute prevention, or conduct auditing.

It is strictly forbidden for the Provider to contact Clients with the intent to make bookings, payments, or provide services outside the Platform, for any service whose initial contact occurred through HTP. This prohibition remains in effect as long as an active listing exists or there is a previous booking history managed by the Platform. This rule aims to preserve the integrity of digital intermediation, ensure transaction traceability, protect HTP’s legitimate interests as a facilitator, and guarantee legal security for both Clients and Providers.

Violation of this clause may result in immediate suspension of the profile, permanent account deactivation, and possible liability of the Provider, after individual case review. HTP is not responsible for any payments or services carried out outside the Platform, even if initiated through contacts made within it, and will not provide support, mediation, or guarantees in such cases.

If the Client’s payment is not completed due to technical issues, bank rejection, or insufficient funds, the booking will be automatically cancelled without prejudice to the Provider. HTP will notify both parties and may attempt a new charge only upon the Client’s explicit request.

5.7. Modifications and Booking Changes

The Client may request changes to a confirmed booking, including dates, times, number of participants, or service details, provided that: (a) The request is made through the Platform; (b) The Provider expressly approves the change within 48 (forty-eight) hours; (c) The Platform’s booking system is used to register the change, ensuring automatic updates of prices and conditions.

If the Provider does not respond within the stipulated period, the original booking will remain valid, unless otherwise stated. The Provider may apply change fees, provided these are previously indicated in their profile and/or service description.

HTP may mediate the modification process but is not responsible for changes that were not formally processed through the Platform. HTP may limit the number of consecutive changes to the same booking to prevent abuse by the Client. The Provider may refuse excessive changes, provided this does not violate the previously agreed terms.

In cases of obvious pricing errors (e.g., €1 for 7 days of accommodation), HTP reserves the right to cancel or correct the booking before the service is provided, with immediate notice to both Client and Provider. Both parties may accept or refuse the correction. In case of refusal, a full refund will be issued.

In the event of calendar synchronization errors or double bookings (overbooking), the Provider undertakes to immediately notify HTP and the Client, offering a compatible alternative service or ensuring a full refund. Repeated occurrences may lead to temporary profile suspension.

5.8. Disputes and Mediation

In case of a financial dispute between Client and Provider, HTP may request that the licensed payment processing entity (e.g., Stripe, PayPal, or equivalent) temporarily hold the disputed amounts until the conclusion of the internal mediation process, in accordance with applicable regulations.

Funds will always be held by authorized payment service providers; HTP does not directly hold any funds.

The mediation process will follow these principles:

1. a) Mediation will begin within a maximum of five (5) business days after the formal receipt of a complaint by either party;
2. b) HTP commits to issuing a preliminary decision within twenty (20) business days, extendable by an equal period in duly justified complex cases;
3. c) Both parties will be notified and may present evidence (e.g., communications, attendance records, photos, documents);
4. d) HTP’s decision within the mediation process is non-binding and does not preclude recourse to judicial or arbitral means.

During the process, disputed amounts will remain blocked in the payment processor’s retention account, in accordance with legal and contractual terms, without generating income, interest, or additional charges for either party.

In the event of a dispute between Client and Provider concerning service performance, the Provider agrees to provide, upon request, evidence of service delivery (e.g., attendance records, photographs, signed forms, written feedback). HTP will use this information to support potential mediation.

In the event of a bank dispute (chargeback) initiated by the Client, HTP commits to cooperating with the Provider, providing all reservation and payment documentation to support the legitimacy of the transaction. HTP does not guarantee automatic reimbursement to the Provider unless a favorable decision is made by the financial institution.

5.9. Financial Data and Confidentiality

All financial information of the Provider will be treated confidentially and stored with bank-level encryption. HTP undertakes not to share financial data with third parties, except by legal obligation or certified audit.

The Provider will have access to their complete history of financial transactions, bookings, and communications through the Platform’s dashboard. This information is organized into two main areas:

1. Dashboard / Statistics – Allows consultation of totals and indicators with charts showing evolution over time, facilitating performance analysis and trend monitoring.
2. b) Booking History – Displays the detailed booking history in table format, with the option to export or copy to compatible files, including Excel, for accounting, auditing, or business management purposes.

If the Client requests the issuance of an invoice in the name of a third-party entity (company, association, etc.), the Provider undertakes to process this issuance, provided the necessary information is supplied during or immediately after the booking. HTP may facilitate the collection of this data but is not responsible for delays or inaccuracies.

Under the responsibility assumed in section 2.5, the Provider is solely responsible for declaring and fulfilling their tax obligations regarding the income obtained through the Platform, including VAT, income taxes, social security, or any other applicable fees or contributions.

5.10. Payment Methods and Currency

HTP may, in the future, integrate local or alternative payment systems in different countries (e.g., MB Way in Portugal, PIX in Brazil, GCash in the Philippines) to facilitate access to the Platform and provide greater convenience to Clients. The Provider undertakes to accept bookings paid through these means when available, provided the transactions are duly processed by HTP’s licensed partner entity.

The Platform may, in the future, accept alternative payment methods, including cryptocurrencies or local digital currencies, depending on market developments and applicable legislation. In such cases, the booking and payment will be processed in accordance with the applicable rules, including currency conversion, commissions, or fees indicated at the time of the transaction.

HTP may offer display and payment functionalities in different currencies, based on the Client’s location or language preferences. The applicable conversion rate will be determined by the payment processing entity used (e.g., Stripe, PayPal) and will be displayed transparently during the booking process.

HTP is not responsible for currency fluctuations, bank fees, credit card charges, or differences resulting from the selected currency. Such variations are managed exclusively by the financial institutions involved in the transaction.

5.11. Additional Responsibilities of the Provider

The Provider is responsible for the accuracy, updating, and legality of the information published in their profile, including prices, descriptions, images, and conditions. HTP may deactivate or hide listings containing misleading, outdated, or non-compliant information with the Platform’s Terms.

The Provider undertakes to provide clear instructions for access, location, or reception to ensure a good Client experience. If a Client books a service for another person (e.g., gift, corporate booking), they must clearly indicate the beneficiary’s details. The Provider may request identity confirmation at the time of service provision.

Repeated behavior contrary to the Platform’s Terms, such as unjustified booking refusals, lack of response, or abusive conduct, may result in temporary or permanent profile suspension.

The Provider undertakes to correctly issue the invoice or receipt for the service provided, including the data requested by the Client at the time of booking. The responsibility for issuing a correct and legally valid invoice lies entirely with the Provider.

5.12. Guarantees, Limits and Exclusions

HTP may optionally offer the final Client an extended guarantee (e.g., refund for dissatisfaction, cancellation insurance, emergency coverage), which will be charged separately and will not affect the amount payable to the Provider.

The Platform may require strong authentication (e.g., two-factor verification, validation via SMS or app) to complete high-value payments or sensitive bookings. Failure to complete these steps may invalidate the booking.

6. Cancellation Policies

6.1. General Principles

Holistic Travel Plan (HTP) is a digital platform that connects Clients to independent Service Providers. HTP does not organize or directly perform the listed services, acting exclusively as a technological intermediary.

The cancellation and refund conditions are defined by the Provider, based on one of the standardized options made available by HTP or through their own policy, provided it is clear, objective, and compliant with the law. The applicable policy must be visible in the listing and is binding at the time of booking confirmation.

Refund rule. The Provider is responsible for issuing refunds to the Client in accordance with the applicable policy and established deadlines, except when the payment has been processed directly by HTP through a payment processor; in that case, the refund may be executed by HTP according to the Provider’s instructions and the applicable policy.

Cancellation may be carried out directly through the Platform, with the refund calculated and processed automatically based on the policy active at the time of booking confirmation. HTP is not responsible for policies defined ambiguously or incompletely by the Provider, nor for discrepancies arising from changes made after booking confirmation.

6.2. Provider Configuration Options

6.2.1. Quick Configuration (Dashboard)

In the dashboard, the Provider can configure, for each service, in a simple and standardized manner:

1. a) Allow Client cancellation: Yes or No.
2. b) Advance notice window: 1, 2, 3, 4, or 5 days before the service start time.
3. c) Refund percentage: 25%, 50%, 75%, or 100% of the amount paid when cancellation occurs within the specified timeframe.

The chosen settings are automatically reflected on the service page and communicated to the Client at the time of booking.

6.2.2. Policy Hub (Predefined or Custom Policy)

As an alternative to quick configuration, the Provider may access the “Policies and Conditions” (Policy Hub) area in their dashboard, where they may:

1) Select one of the HTP Standard Models (see 6.2.3);

2) Create their own Policy, based on the models, adjusting deadlines, percentages, and specific conditions, provided that:

• it is clearly written and visible in the listing;
• it presents transparent and objective terms;
• it complies with applicable law and these Terms;
• it is applied consistently and without discrimination.

Absence of a clear policy: If the Provider does not configure any option or if their own policy wording is ambiguous or incomplete, the Flexible Policy (6.2.3) will automatically apply.

6.2.3. HTP Standard Models

Flexible Policy

• 100% refund if canceled ≥ 24 hours in advance;
• 50% refund if canceled < 24 hours;
• No refund in case of no-show.

Moderate Policy

• 100% refund if canceled ≥ 7 days in advance;
• 50% refund if canceled between 3 and 6 days;
• No refund if canceled < 72 hours or in case of no-show.

Strict Policy

• 100% refund if canceled ≥ 30 days in advance;
• 50% refund if canceled between 15 and 29 days;
• No refund if canceled < 14 days or in case of no-show.

Very Strict Policy (Non-Refundable)

• No refund after booking confirmation;
• The Provider may, without obligation, offer credit/rescheduling.

6.2.4. Deadline Calculation

For cancellation purposes, a “day” corresponds to a period of 24 hours before the start time of the booked service.
Example:
If the service starts at 10:00 a.m. on July 10, a cancellation with “3 days’ notice” must be made by 10:00 a.m. on July 7 (local service time).

The count always considers the actual start time of the service, not the time of booking. In case of doubt, the time indicated in the confirmation issued by the Platform shall prevail.

6.3. Minimum Number of Participants

Whenever the performance of the service depends on a minimum number of participants, the Provider must:

• Explicitly indicate this requirement in the service listing;
• Clearly define the deadline to reach that number (e.g., up to 7 days before the start date);
• Notify Clients in advance if the service is to be canceled due to insufficient participants (the minimum recommended notice is 7 days).

In the event of cancellation due to insufficient participants:

• The Client will be entitled to a full refund, including any commissions or fees paid on the Platform;
• The Provider may suggest alternative dates or rescheduling, but the Client is under no obligation to accept.

Failure to comply with these obligations may result in direct liability of the Provider towards the Client, as well as penalties regarding visibility, reputation, or continued access to the Platform.

6.4. Force Majeure and Exceptional Circumstances

HTP reserves the right to intervene and apply exceptions to the active cancellation policy when unforeseen events, beyond the control of the parties, make it impossible or manifestly impracticable to provide the contracted service.

Examples of force majeure include:

• Natural disasters (e.g., earthquakes, floods, fires);
• Public health emergencies or declared epidemics;
• Legal, transport, or movement restrictions imposed by authorities;
• Serious civil unrest or security events;
• Widespread interruptions of essential services at the service location.

In such cases:

• HTP may apply alternative policies for full refund, credit, or rescheduling, even if not foreseen in the policy originally chosen by the Provider;
• Supporting documentation of the occurrence may be required;
• Each situation will be analyzed individually, impartially, and reasonably.

In cases of impediment by the Provider:

If, for legitimate reasons (e.g., serious illness, death, or incapacity), the Provider cannot perform the service, they may offer the Client:

• A rescheduling with the same Provider;
• A replacement by an alternative qualified Provider, with prior Client consent;
• A full refund, if no viable alternative exists or if the Client prefers to cancel.

6.5. No-Show Policy

A no-show is considered when the Client:

• Does not appear at the place, date, and time scheduled for the start of the service;
• Does not notify the Provider or the Platform in advance about their absence;
• Does not formalize a cancellation using the appropriate function on the Platform.

In these cases:

• The Client will not be entitled to any refund, unless the service listing expressly states otherwise;
• The Provider may, voluntarily and without contractual obligation, offer one of the following options:
  • Partial credit for future use;
  • Rescheduling for a new date;
  • Discount on future bookings.

Any exception to the standard policy must be clearly stated in the listing or communicated through the Platform in a traceable manner.

6.6. Cancellations by the Provider

Whenever a Provider cancels a confirmed booking, the following conditions apply:

• The Client will be entitled to a full refund, including any Platform commissions, unless otherwise agreed in writing between the parties;
• HTP may, if applicable, suggest viable alternatives to the Client, such as new times, dates, or equivalent Providers;
• The Provider must justify the reason for the cancellation and inform HTP as far in advance as possible.

Recurring or unjustified cancellations:

Providers with a history of frequent or unjustified cancellations may face the following consequences:

• Reduced visibility in search results;
• Official warning from HTP;
• Temporary or permanent suspension of the account, especially when the cancellation occurs at the last minute and negatively affects the Client’s experience.

Suspended or terminated account:

If the Provider’s account is suspended, HTP may:

• Cancel future bookings associated with the account;
• Notify affected Clients and propose similar alternatives;
• Clarify that the suspension does not extinguish existing obligations, including any refunds, compensations, or delivery of part of the already contracted service.

6.7. Cancellation Procedure

All cancellations must be made exclusively through the Platform, using the dedicated function available in the “My Bookings” area.

For Clients:

• The Client must formalize the cancellation within the deadlines defined in the active policy;
• HTP will automatically calculate and process the applicable refund amount based on the policy in effect at the time of booking;
• It is recommended that the Client notify the Provider and HTP as soon as possible, especially in cases of urgency or unforeseen events;
• Delays in notification may compromise the right to refund or rescheduling.

Additional rules:

• Communication via email, social media, or telephone does not replace the formal cancellation made through the Platform;
• The cancellation system ensures traceability, contractual protection, and consistent handling for both parties;
• Cancellations submitted outside the system will not be considered valid for automatic refund calculation purposes.

6.8. Refund Conditions

Refunds processed through HTP follow these criteria:

• They will be issued using the same payment method used for the booking (unless technically or legally impossible);
• Processing may take between 7 to 10 business days, with a maximum of 14 business days, depending on the bank or payment operator;
• Banking delays or currency fluctuations beyond HTP’s control may occur;
• Processing fees or Platform commissions may be deducted, provided they were clearly indicated at the time of booking;
• The amount will be refunded in the same currency used for the booking. In the case of currency conversion, the processor’s exchange rate will apply, with HTP bearing no responsibility for any differences.

Services with multiple sessions:

For services composed of several sessions (e.g., packages, courses, therapies), the refund will be proportional to the unused sessions, according to the conditions described in the applicable policy.

Non-refundable costs:

HTP may deduct from the refund any external non-refundable costs (e.g., venue rentals, insurance, third-party fees), provided such expenses were previously indicated in the listing or booking confirmation.

6.9. Additional Scenarios

6.9.1. Multiple or Group Services

Services lasting several days or sessions are not, as a rule, divisible for refund purposes, unless expressly stated in the listing;

• Group bookings are treated as a single contractual unit;
• Partial participant cancellations will only be accepted if such possibility is clearly stated in the service listing.

6.9.2. Technical Errors

HTP assumes responsibility for cancellations caused by proven system failures, including calendar issues, payment errors, or confirmation failures;

• In such cases, the Client will receive a full refund, and the Provider may be compensated at HTP’s discretion if demonstrably affected.

6.9.3. Third Parties Involved

When the execution of the service depends on external suppliers (e.g., venues, accommodations, guides), the refund policies of those third parties must be explicitly indicated in the listing;

• In the absence of such information, the Provider will be considered fully responsible for complying with the policy communicated to the Client.

6.9.4. Recurring Services

For services contracted on a recurring basis (e.g., weekly classes, ongoing therapies), the Client may cancel only the future sessions not yet used;

• The refund will be proportional, provided the minimum notice period established in the applicable cancellation policy is respected.

6.10. Dispute Resolution

In case of disagreement between the Client and the Provider regarding the cancellation, refund, or application of the active policy, HTP will act as an impartial mediator, based on the following principles:

• HTP’s mediation is free of charge and non-binding: the parties are free to accept or reject the issued recommendation;
  • The decision will be based on the analysis of communications recorded on the Platform, conduct history, and documentation provided;
• HTP may request additional evidence (e.g., attendance records, message logs, statements) before issuing a recommendation.

Complementary mechanisms:

• The parties may, if they wish, resort to private arbitration through HTP’s partner entities.

In such case:

• Arbitration costs will be shared between the parties, unless otherwise agreed;
• The arbitration decision will be binding under applicable law;
• Recourse to judicial courts remains available at any time.

HTP reserves the right to consult the cancellation and refund history of both parties to support future decisions, promote transparency, and protect the integrity of the community.

6.11. Responsibilities of the Service Provider

The Service Provider undertakes to:

• Immediately inform HTP in case of any impediment affecting the provision of the reserved service;
• Strictly comply with the cancellation policy indicated in their listing and applicable at the time of booking, including deadlines, refund percentages, and clear communication to the Client;
• Issue refunds through the Platform, or authorize their issuance, when applicable, within the defined deadlines and transparently;
• Not charge additional cancellation fees that are not previously mentioned in the service description or communicated before the booking confirmation;
• Avoid unilateral and unjustified cancellations, except in cases of force majeure, minimum participant number not reached (if clearly indicated), or significant risk to the Client or the Provider;
• Cooperate with HTP’s mediation by providing documentation or relevant information when requested.

Providers with recurring unjustified cancellations, communication failures, or lack of cooperation in mediation processes may face measures such as:

• Reduced visibility of their services on the Platform;
• Temporary or permanent suspension of the account;
• Loss of access to promotional or preferential features.

6.12. Platform Rights

Holistic Travel Plan (HTP) reserves the following rights in the context of managing cancellations and refunds:

• To unilaterally cancel bookings at any time when there are indications of fraud, risk of harm to either party, abusive behavior, violation of the Platform Terms, or emergency situations;
• To update the cancellation policy models and their application criteria. Changes will only take effect for new bookings made after the update, with prior notification displayed on the website and/or sent by email to Providers;
• To establish a period of ten (10) business days for Providers or Clients to contest policy changes. Lack of objection or continued use of the Platform after that period will be interpreted as tacit acceptance of the new conditions;
• To implement financial protection mechanisms, such as a Refund Guarantee Fund, applicable to certain service categories or specific situations, with pre-defined rules;
• To maintain internal and confidential records on the history of cancellations, refunds, complaints, and disputes associated with each user (Client or Provider), in order to strengthen security, credibility, and trust on the Platform;
• To apply gradual or immediate measures in response to negative behavior patterns, including listing deactivation, temporary suspension, visibility downgrade, or account termination.

6.13. Legal Notice

This Cancellation Policy is part of the Holistic Travel Plan (HTP) Platform Terms and Conditions and must be interpreted together with the other Platform regulations, including clauses on mediation, payments, contractual responsibilities, and dispute resolution;

• In the event of a conflict between the provisions of this Policy and the mandatory national legislation in force, the mandatory legal norms shall always prevail. In the case of consumer Clients, the most favorable solution to the protected party shall apply, in accordance with the applicable consumer protection law;
• HTP acts exclusively as a digital intermediary between Clients and independent Service Providers. It is not a party to the service contract between the parties, except where expressly indicated;• Bookings are governed by the cancellation policy selected at the time of confirmation and visible on the service page. No retroactive changes will apply to already confirmed bookings;
• HTP will make reasonable efforts to ensure traceability, transparency, and predictability of cancellation processes, but assumes no responsibility for direct non-compliance by the parties, collateral damages, or loss of profit resulting from service cancellations;
• The use of the Platform implies full and informed acceptance of this policy, including standardized models, exception criteria, and described procedures, without prejudice to the users’ full exercise of their legal rights.

7. Professional Conduct and Service Quality

7.1. The Provider undertakes to carry out their activity in accordance with all applicable laws, regulations, and ethical standards, including obtaining informed consent whenever required by law or by the professional best practices of the sector.

7.2. HTP may, at its sole discretion, implement mechanisms to verify the quality, sustainability, or authenticity of the services offered, and may request from the Provider statements, supporting documents, or additional clarifications. The Provider undertakes to cooperate diligently and in a timely manner with such processes.

7.3. All information provided by the Provider on the Platform — including service descriptions, images, qualifications, schedules, and prices — must be truthful, up to date, clear, and not misleading. The use of generic, inaccurate, exaggerated, or potentially misleading content may justify a warning, suspension, or removal of the profile.

7.4. The Provider undertakes to perform their services with honesty, impartiality, and respect for the cultural, social, spiritual, and individual differences of Clients, ensuring a welcoming environment free from discrimination, harassment, or unethical conduct.

7.5. The Provider is expressly prohibited from using the Platform for any fraudulent purposes, including but not limited to: manipulation of reviews, creation of fake profiles, identity distortion, dissemination of misleading information, or violation of the principles of good faith in contractual relations.

7.6. In the event of a formal complaint, substantiated suspicion of misconduct, conflict with Clients, or investigation related to their activity, the Provider undertakes to fully cooperate with the HTP team and, if necessary, with the competent authorities, providing complete information and acting with full transparency.

8. Reviews, Comments, and Digital Reputation

8.1. Clients who have made reservations through the Platform and completed the service may leave public reviews at any time they wish, including written comments, category ratings (e.g., atmosphere, hospitality, coherence, sustainability), and suggestions for improvement.

8.2. The Service Provider undertakes to respond to comments with empathy, professionalism, and openness to dialogue, even when faced with negative criticism. It is strictly prohibited to respond with aggression, irony, humiliation, or to disclose the Client’s personal or sensitive data.

8.3. HTP may hide or remove Provider responses that violate the Platform’s principles and apply progressive sanctions, including profile suspension in case of recurrence.

8.4. The Provider may report offensive or fraudulent reviews, or those containing discriminatory, violent, or defamatory language. HTP will analyze the situation impartially and intervene as necessary.

8.5. The Provider’s digital reputation will be considered for ranking results, assigning highlights, and granting access to promotional or advanced Platform features.

8.6. The receipt of repeatedly negative reviews, especially those indicating ethical inconsistencies, abusive practices, or serious violations, may justify internal audits or preventive suspension of the profile.

8.6-A. In cases of isolated negative reviews, HTP may, at its discretion, allow time for an amicable resolution before applying any visibility or reputation penalties.

8.7. HTP will encourage constructive, objective reviews aligned with the Platform’s regenerative principles. Clients will also be encouraged to report positive practices and observed impacts.

8.7-A. Reviews related to sensitive or intimate services (e.g., deep therapies, transformational retreats, consciousness-expansion ceremonies) may be flagged as confidential and visible only to the HTP team, upon Client authorization.

8.8. In cases of conflict or tension, HTP may propose mediation, active listening, and reconciliation processes between the parties involved.

8.9. The Provider’s reputation will be built based on public reviews.

8.10. The abusive or fraudulent use of the review system, including fake praise exchanges, creation of fictitious profiles, or staged comments, may result in the permanent exclusion of the Provider from the Platform.

8.11. For group services (e.g., retreats, workshops), HTP may allow collective reviews validated by multiple participants, provided that the authenticity and representativeness of opinions are ensured.

8.12. The Provider may request HTP’s assistance in drafting or reviewing responses to sensitive comments, to ensure empathy, coherence, and alignment with the Platform’s principles.

8.13. HTP may display on the Provider’s profile, for transparency purposes, elements such as: overall rating average, total number of reviews, average response time, and level of adherence to regenerative principles.

8.14. In cases involving sensitive allegations, HTP may suggest that the Provider wait for internal review before responding publicly. However, the right to submit a written statement—public or confidential—in defense will always be guaranteed.

8.15. HTP may apply a system of progressive alerts based on the number and severity of negative reviews before adopting measures such as profile deactivation, temporary suspension, or withdrawal of promotional features.

8.16. Any form of retaliation or threat against Clients in response to negative reviews is strictly prohibited. The Provider may, however, submit a substantiated complaint to HTP if they identify abusive, defamatory, or manipulated behavior by a Client, for due investigation.

9. Intellectual Property Rights and Content Use

9.1. Ownership of the Provider’s Content

All content created, uploaded, or submitted by the Provider on the Holistic Travel Plan (HTP) Platform — including, without limitation, texts, descriptions, images, videos, audios, testimonials, trade names, logos, program structures, practices, methods, symbols, and visual expressions — remains the exclusive property of the Provider, unless otherwise stated in a separate, valid, and written agreement.

9.2. License Granted to HTP

By submitting content to the Platform, the Provider grants HTP (Curiosidade Plena Unipessoal Lda.) a non-exclusive, free, worldwide, transferable, and revocable license to:

• Use, adapt, publicly communicate, reproduce, and distribute the content across internal and external channels, exclusively for promotional, institutional, educational, or technical purposes related to the Platform;
• Disseminate the content through social networks, newsletters, digital catalogs, institutional presentations, educational or training materials, fairs, events, or regenerative tourism forums;
• Integrate the content into banners, interfaces, or visual elements of the Platform and related external campaigns.

9.3. Limits and Integrity of the Content

HTP undertakes to preserve the authorship, integrity, and original context of the content, making only the technical adjustments necessary for:

• Visual or textual clarity;
• Readability on different devices;
• Standardization of formats and translation;
• Search-engine optimization (SEO);
• Improved categorization or non-binding suggestions generated by artificial intelligence (AI).

9.4. Provider’s Warranty and Responsibility

The Provider declares and warrants that:

• They legitimately hold all copyrights, image rights, trademarks, and logos for the submitted content;
• They have obtained express authorizations from third parties whose data, image, or voice are identifiable in the content;
• They will bear full responsibility for any disputes, claims, or damages arising from misuse, irregular origin, or rights violations, releasing HTP from all civil, criminal, or patrimonial liability.

9.5. Content Featuring Identifiable or Vulnerable Persons

Content depicting identifiable individuals or those in vulnerable situations — such as retreat participants, facilitators, children, the elderly, traditional communities, or Indigenous peoples — may only be published with the informed, free, and specific consent of those involved. HTP may, at any time, request documentary proof of such authorizations.

9.6. Revocation and Limitation of the License

The Provider may revoke, at any time, the license granted under clause 9.2 by submitting a written and justified request to HTP. The revocation will not have retroactive effects on content already used in previous campaigns, materials, or publications.
The Provider may also indicate, at the time of submission, which content they do not authorize for external use, limiting it exclusively to their service page on the Platform.

9.7. Content Moderation and Removal

HTP reserves the right to hide, edit, or remove any content that:

• Violates applicable national or international laws;
• Contradicts the ethical, ecological, or regenerative principles of the Platform;
• Contains offensive language, sensitive imagery, misinformation, or misleading visual manipulation;
• Improperly exploits cultural or spiritual themes without authorization.

Such moderation may occur without prior notice and does not entitle the Provider to any compensation or indemnity.

9.8. Content Generated and Supported by AI

Certain Platform features may, in the future, rely on artificial intelligence (AI) systems to assist in creating or optimizing content, profiles, translations, recommendations, or similar tasks.

HTP may use AI-based tools to:

• Translate, transcribe, and subtitle content;
• Suggest improvements in clarity or categorization;
• Perform predictive impact analyses without altering the essence or originality of materials created by the Provider.

The economic rights to any new content created exclusively by AI to complement or promote the Provider’s services shall belong to HTP.

9.9. Profile Termination or Contract Termination

In the event of termination or closure of the Provider’s profile, HTP undertakes to remove all external promotional content associated with the Provider within a maximum of 90 (ninety) working days, unless otherwise agreed in writing.

9.10. Sharing with Partner Platforms

Upon express and documented authorization, the Provider may allow HTP to share their content with partner platforms, international networks, media outlets, or institutional initiatives promoting conscious tourism, aiming to increase the visibility of their offerings.

10. Personal Data Protection and Confidentiality

10.1. Both parties undertake to fully comply with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679), as well as all applicable national and international privacy, protection, and personal data processing laws.

10.2. The Provider undertakes to use Clients’ data exclusively for purposes directly related to the execution of the contracted services. Any use for promotional, statistical, commercial, or other purposes not foreseen by HTP, without the Client’s free, informed, and specific consent, is strictly prohibited.

10.3. HTP will make available to the Provider only the data strictly necessary for the execution of the service (e.g., name, contact, relevant health conditions, dietary preferences). The Provider is prohibited from:

• Exporting them to external systems without consent;
• Sharing them with unauthorized third parties.

10.4. The Provider is responsible for ensuring the security, confidentiality, and integrity of Clients’ personal data and must implement technical and organizational measures appropriate to the sensitivity of the data processed.

10.5. The Client may exercise, through HTP, their rights as a data subject, including:

• Access, rectification, and deletion of data;
• Restriction of certain processing and objection to the use of data for non-essential purposes (such as direct marketing);
• Data portability.

HTP shall act as the data controller, in accordance with the law.

10.6. Any direct communication from the Provider to the Client (e.g., thank-you email, invitation to a future event, review request) requires prior and specific consent, obtained through the Platform or a form approved by HTP.

10.7. The Provider undertakes to delete or anonymize Clients’ personal data after the service has been provided, unless:

• Retention is legally required;
• The Client has authorized extended storage.

10.8. Any security incident compromising personal data (e.g., unauthorized access, confidentiality breach, loss, or destruction) must be reported to HTP within a maximum of 48 hours after detection, including:

• Description of the incident;
• Potentially affected data;
• Corrective measures already adopted.

10.9. HTP may anonymize and use aggregated data for:

• Usage statistics;
• Regenerative impact analysis;
• Sustainability reports;
• Continuous improvement of user experience, without compromising Client identity.

10.10. Whenever the service involves sensitive data (e.g., spirituality, physical or mental health, neurodivergence, sexuality, transformational experiences), the Provider must apply the highest level of confidentiality and obtain explicit, documented consent.

10.11. HTP undertakes not to commercialize, transfer, or sell personal data to third parties, except:

• Essential operational partners for Platform functionality;
• Under confidentiality and processing agreements compliant with GDPR.

10.12. The Provider acknowledges that any breach of this clause may result in:

• Immediate suspension of the profile;
• Reporting to competent data protection authorities;
• Civil or criminal liability, depending on the severity of the violation.

10.13. The Provider accepts that HTP may use artificial intelligence (AI) algorithms to recommend services to Clients or rank results, provided that:

• No decision with significant impact is made exclusively through automated processing, without the Client’s explicit consent;
• The system respects principles of transparency, non-discrimination, and traceability.

10.14. If the services involve minors or legally incapacitated persons, the Provider undertakes to:

• Obtain explicit consent from parents, legal guardians, or representatives;
• Verify the validity of the consent before collecting or processing any personal data.

10.15. The Provider undertakes to remain informed and up to date on good data protection practices and is encouraged to participate in training, workshops, or educational resources promoted by HTP.

11. Termination of Terms and Conditions

11.1. These Terms and Conditions apply for an indefinite period, unless otherwise stipulated in an additional clause or contractual addendum establishing a fixed term.

11.2. Either party may unilaterally terminate this agreement, without the need for justification, by providing 15 (fifteen) days’ prior written notice, sent electronically with proof of receipt or by registered postal mail.

11.3. HTP may terminate this agreement with immediate effect, by notifying the Provider and, whenever possible, ensuring a reasonable opportunity for correction, in the following cases:

(a) Fraud, identity falsification, or intentional omission of relevant information;

(b) Serious or repeated violation of these Terms and Conditions;

(c) Consistent receipt of substantiated negative reviews;

(d) Disclosure or sharing of illegal, offensive, discriminatory content, or content that promotes hate, misinformation, or intolerance;

(e) Violation of HTP’s ethical, regenerative, sustainable, or inclusion principles;

(f) Misuse of Clients’ or third parties’ personal data;

(g) Involvement in legal actions or criminal investigations affecting the integrity, reputation, or safety of the platform;

(h) Recurrence of behaviors previously warned or subject to mediation attempts;

(i) Breach of legal, tax, or regulatory obligations with direct or indirect impact on HTP;

(j) Systematic refusal to update information, collaborate with quality, sustainability, or authenticity checks;

(k) Attempt or practice of client solicitation outside the Platform, bypassing HTP’s booking and payment systems;

(l) Repeated provision of services below the announced quality or inconsistent with published descriptions.

11.4. In cases of immediate termination, HTP may suspend the Provider’s account, hide their services, cancel future reservations, and inform affected Clients, proposing viable alternatives whenever possible.

11.5. The Provider undertakes to complete services previously accepted up to the termination date, except when HTP determines their suspension for reasons of integrity, safety, or Client protection.

11.6. Upon termination, the Provider’s profile will be deactivated and their content hidden, remaining accessible only for legal, historical, accounting, or dispute resolution purposes.

11.7. Termination does not affect rights acquired up to its effective date, including:

• Pending commissions;
• Legal obligations;
• Public reviews;
• Records of transactions or ongoing disputes.

11.8. Readmission of a Provider after voluntary termination will be subject to HTP’s assessment, conditioned upon:

(a) Absence of serious infractions in their record;

(b) Declaration of compliance with the platform’s principles;

(c) Revalidation process for profile and services provided.

11.9. In case of dispute regarding the effects or validity of termination, the parties agree to make reasonable efforts to reach a consensual resolution through dialogue or mediation before resorting to judicial proceedings.

11.10. Termination, in any form, does not entitle the Provider to any indemnity, compensation, or reimbursement, except when expressly provided for by law or in these Terms.

11.11. HTP may, optionally, request a final opinion or self-assessment from the Provider regarding their experience on the Platform, for the purpose of improving internal processes, without binding effect.

11.12. In cases of force majeure — such as natural disasters, pandemics, relevant legislative changes, or events that make the contract’s continuation disproportionately burdensome — either party may terminate the Terms with immediate effect and without penalties, upon justified communication.

11.13. In the event of termination with ongoing bookings, the Provider must cooperate in their proper management, providing clarifications, fulfilling services already paid for, or proposing alternative solutions to minimize the impact on Clients.

11.14. Whenever applicable, HTP may opt to selectively remove specific services offered by the Provider instead of total contract termination, in cases of:

• Isolated non-compliance;
• Incompatibility with the platform’s principles;
• Repeated failures or quality issues in specific services.

12. Update of Terms and Conditions

12.1. HTP may update these Terms and Conditions at any time and must notify the Provider of the proposed changes at least 15 (fifteen) days in advance, through electronic notification sent to the email associated with the Provider’s account.

12.2. Continued use of the Platform after the above period shall be interpreted as tacit and full acceptance of the introduced changes, unless the Provider expressly communicates in writing their opposition and intention to terminate the contractual relationship before the new conditions take effect.

12.3. Whenever changes imply significant modifications to the rights, obligations, or operational model of the Platform, HTP may provide training sessions, explanatory resources, or clarification meetings to promote understanding and gradual adaptation.

12.4. For the purposes of these Terms and Conditions, “continued use” means any action taken by the Provider on the Platform after the entry into force of the changes, including: logging into the account, updating services, responding to messages, accepting bookings, or communicating with Clients. Such use shall be interpreted as conscious acceptance of the new terms unless written opposition is communicated.

12.5. HTP shall maintain an accessible record of previous versions of the Terms and Conditions, indicating their respective effective dates, available upon request, ensuring transparency and document traceability.

12.6. Whenever possible, updates shall take effect from the first day of the month following their notification, unless otherwise expressly communicated.

12.7. In case of doubts regarding the changes, the Provider may request additional clarification in writing from HTP, without such request automatically suspending the application of the new conditions, unless otherwise agreed in writing between the parties.

12.8. If the Provider presents a well-founded objection to certain changes, HTP may, at its sole discretion, propose:

(a) a temporary exception;

(b) an individualized adjustment of terms;

11. c) or contractual termination under clause 11.

12.9. Updates shall not have retroactive effects, except when required by law, judicial decision, or regulatory obligation duly justified and communicated to the Provider.

12.10. In the case of urgent legal or regulatory changes, HTP may apply an adaptation period shorter than 15 days, provided that the principles of good faith, proportionality, and prior communication are respected whenever possible.

12.11. Whenever an update occurs, HTP may highlight in the Provider’s dashboard a summary of the main changes, encouraging careful reading, without prejudice to the obligation of reading the full document.

12.12. HTP undertakes not to use recently amended clauses as grounds for sanctions related to past events, except when required by law or necessary to protect the integrity of the Platform and its users.

12.13. For high-impact changes (e.g., new legal obligations, commission adjustments, or structural modifications), HTP may conduct informal consultation with active Providers, respecting the principle of collaborative listening and community coevolution.

12.14. Tacit acceptance of the changes does not prevent the Provider from requesting specific renegotiation in the future, provided such request is based on objective elements aligned with the legitimate and balanced interests of the parties.

13. Digital Acceptance

13.1. By completing registration on the HTP Platform and using any of its features, the Provider declares that they have read, understood, and fully accepted these Terms and Conditions, with such acceptance producing the same legal effects as a written and signed contract.

13.2. These Terms and Conditions are automatically considered accepted at the time of registration and/or first use of the Platform by the Provider.

13.3. Digital acceptance covers any of the following actions: account creation, entering profile or service information, accepting bookings, communicating with Clients, or any other conscious and voluntary interaction with the Platform.

13.4. The Provider undertakes to keep their access data confidential and secure, acknowledging that all actions performed through their account will be considered their responsibility, except in cases of proven security breach beyond their control.

13.5. In case of doubt regarding the user’s identity or the legitimacy of the digital acceptance, HTP may request additional documentary confirmation.

13.6. These Terms and Conditions, when digitally accepted, have full legal validity under Regulation (EU) No. 910/2014 (eIDAS Regulation) and applicable national legislation, including the Portuguese Civil Code.

13.7. Digital acceptance — made by clicking a consent button, checking a box, or using another technically traceable mechanism — is equivalent, for all legal purposes, to a handwritten or qualified electronic signature.

13.8. Such acceptance legally binds the Provider and may be used as evidence in case of dispute, through the presentation of electronic records (logs, IP, timestamp, geolocation, and metadata).

13.9. The Provider acknowledges that digital acceptance produces binding and irreversible effects, except when exercising their legal right of termination or withdrawal, in accordance with these Terms and Conditions.

13.10. If the Terms and Conditions are updated (under Section 12), the new digital acceptance will also be binding and may be electronically recorded, serving as full proof in case of dispute.

13.11. The Provider may, at any time, request a version of the Terms and Conditions in PDF format with a qualified electronic signature issued by HTP.

13.12. Certain features or services (such as promotional campaigns, highlights, or premium subscriptions) may require additional digital consent, provided through specific interfaces.

13.13. In judicial or arbitral disputes, both parties agree to accept as evidence all tracking and authentication systems used by HTP, including encrypted backups and certified document management platforms.

13.14. Whenever necessary, HTP may implement enhanced authentication mechanisms (e.g., 2FA, PIN, email, or SMS verification) to ensure the validity of digital acceptance.

13.15. HTP undertakes to maintain secure digital records of all relevant acceptance actions, ensuring traceability and technical integrity.

13.16. In case of dispute, HTP’s electronic records — such as access logs, timestamps, and metadata — shall constitute valid documentary evidence, unless duly proven otherwise.

13.17. HTP may share such records with competent authorities or legal representatives solely for audit or legal defense purposes, in compliance with confidentiality and data protection regulations.

13.18. The Provider may revoke their digital acceptance through a formal and justified request, which will result in the termination of their account and associated functionalities, in accordance with Section 11.

13.19. In the event of a technical or material error affecting the expression of will, the Provider may report this to HTP within 5 (five) working days, failing which the act shall be tacitly validated.

13.20. The Platform may, at its discretion, require new express acceptance (e.g., via button, checkbox, or electronic signature) in critical updates, reinforcing the traceability of consent.

13.21. Digital acceptance may be subject to periodic confirmation in case of significant changes in legislation, Platform services, or these Terms, with prior notice of at least 15 (fifteen) days.

13.22. By digitally accepting the Terms and Conditions, the Provider authorizes the technical recording of their geolocation, device type, IP address, and other elements necessary for legal validation of the act, in accordance with the privacy policy.

13.23. Digital acceptance may be subject to internal or external audit under applicable legislation and ISO/IEC standards, ensuring compliance without prejudice to confidentiality and data protection.

14. Communications and Notifications

14.1. Official Communication Channels

All communications between Holistic Travel Plan (HTP) and the Service Provider, regarding the execution, interpretation, update, or termination of these Terms and Conditions, shall preferably be conducted electronically through the following official channels:

(a) Technical and functional support email: support@holistictravelplan.pt

(b) Exclusive email for Providers: providers@holistictravelplan.pt

(c) Institutional email: info@holistictravelplan.pt

(d) Registered email address linked to the Provider’s account.

14.2. Responsibility for Contact Information

All communications sent to the email addresses listed above are considered valid unless formally updated by the Provider. The Provider undertakes to keep their contact information (email, phone, and address) permanently up to date, acknowledging that failure to do so may invalidate the effectiveness of communications.

14.3. Receipt of Communications and Time Calculation

For the purpose of calculating contractual, legal, or administrative deadlines, electronic communications shall be deemed received:

(a) At the moment of delivery to the recipient’s server, in the case of emails;

(b) When made available on the Provider’s account dashboard;

(c) At the moment of confirmed reading (when technically possible) or up to 24 hours after sending, whichever occurs first.

14.4. Complementary Means of Communication

In urgent or sensitive situations requiring enhanced traceability, HTP may complement electronic communication with other means such as SMS, phone calls, messaging apps (e.g., WhatsApp, Telegram), or registered postal mail with acknowledgment of receipt. The last address or contact provided by the Provider will be considered valid.

14.5. HTP Response Deadlines

HTP undertakes to respond to relevant Provider communications within a maximum of 10 (ten) working days, except in justified urgent cases or situations requiring further investigation. Generic, repetitive, or previously answered requests may be handled within extended timeframes.

14.6. Confidential Channel for Complaints

HTP will provide a confidential and prioritized channel for urgent communications or reports of inappropriate conduct, including harassment, fraud, threats, or digital security breaches. Such communications will receive priority review and response within 48 working hours.

14.7. Record and Evidential Value of Communications

HTP may use technologies that record the sending, reading, delivery, and interaction with electronic messages and internal notifications. These records, including system logs, emails, timestamps, IP, approximate location, and metadata, constitute valid documentary evidence for all legal purposes. The parties acknowledge the principle of digital non-repudiation and agree that such elements are authentic and binding unless proven otherwise.

14.8. Storage of Communications

Communications exchanged within the platform may be stored for a minimum period of 12 (twelve) months for traceability, audit, and evidentiary purposes within the scope of these Terms and Conditions. HTP may review this history exclusively for mediation, conflict prevention, behavior evaluation, or legal compliance.

14.9. Automated Notifications and AI Assistance

HTP may send automatic notifications regarding bookings, payments, updates to the Terms and Conditions, improvement suggestions, operational alerts, and personalized recommendations, including through artificial intelligence systems.

14.10. Language of Communications

Official communications between HTP and the Provider will initially be conducted in English, with other languages to be added in the future. The Provider declares to understand at least one of these languages or undertakes to use translation tools. Automatic translations are merely auxiliary and do not replace the official terms.

14.11. Legal Validity of Verbal Information

Any information transmitted verbally must be confirmed in writing (via email or the Platform’s internal system) within a maximum of 48 hours, failing which it shall not be considered binding. Written communication shall always prevail over informal understandings.

14.12. Absence of Response

Failure of the Provider to respond to communications classified by HTP as critical — such as legal matters, urgent operational issues, or security incidents — may result in consequences under these Terms and Conditions, including temporary profile suspension. HTP undertakes to notify in advance and grant a reasonable response period.

14.13. Authorized Representatives

The Provider may appoint, in writing, an authorized representative (e.g., assistant or partner) to manage communications with HTP. HTP may limit or refuse representative actions in sensitive or legal matters.

14.14. Inappropriate Conduct in Channels

HTP may temporarily suspend communications with Providers who use abusive language, spam, or inappropriate behavior on official channels. Reactivation will depend on internal ethical or legal assessment.

14.15. Retention and Access to Communication History

The Provider may request access to the communication history with HTP, unless doing so would compromise ongoing investigations or information security. HTP will retain records as long as necessary to meet legal obligations, audits, court orders, or disputes, even after account closure.

14.16. Processing of Technical Metadata

For security, traceability, platform improvement, and legal compliance purposes, the Provider authorizes HTP to collect and process certain technical metadata associated with communications and interactions carried out on the platform. These data may include, among others: IP address, device type, operating system, approximate location, date and time of message sending, reading, or access, and interaction history with automated functions or virtual assistants.
Processing of these data will be carried out according to the limits set by HTP’s Privacy Policy, fully respecting the principles of the General Data Protection Regulation (GDPR), including:

• lawfulness, fairness, and transparency;
• purpose limitation;
• data minimization;
• accuracy;
• storage limitation;
• integrity and confidentiality.

The Provider may, at any time, request clarifications, exercise their rights of access, rectification, limitation, or objection, or withdraw consent for the processing of certain metadata, in accordance with applicable law.

14.17. Consent for Mandatory Communications

The Provider undertakes not to block or ignore mandatory communications sent by HTP. Acceptance of these Terms and Conditions implies informed consent to receive notifications directly impacting the relationship governed by these Terms and Conditions, such as legal, tax, or operational updates.

14.18. Integrations with External Platforms

If the Provider uses external integrations (e.g., Google Calendar, payment platforms, CRM), HTP may send automatic communications through those channels. The Provider will be responsible for keeping such integrations properly configured.

14.19. Security Incidents

In case of a digital security incident or data breach affecting Providers, HTP undertakes to notify affected parties within a reasonable time, indicating measures taken and practical guidance, in accordance with applicable law.

14.20. Applicable Time Zone

For deadline calculation and communication validity, the UTC+0 time zone (Lisbon time) will be applied, unless otherwise stated on the Platform. Synchronization based on the Provider’s geolocation may occur without prejudice to overall legal validity.

14.21. Recommendation

It is recommended that all communications between the Provider and Clients occur, whenever possible, through the Platform’s internal messaging system to ensure traceability, security, and adequate support in case of questions, conflicts, or complaints.

15. Liability and Limitation of Liability

15.1. HTP may display content uploaded by Providers or authorized third parties. The Provider acknowledges that such materials are the sole responsibility of the person who published them, and HTP acts merely as a digital host, in accordance with the law.

15.2. The Provider acknowledges that they are solely and exclusively responsible, before Clients, authorities, and third parties, for the truthfulness, legality, safety, quality, and delivery of the services offered, as well as for any damages or consequences arising from their professional conduct or omissions.

15.3. HTP does not guarantee or assume responsibility for:

(a) Delays, changes, failures, or cancellations of services by the Provider;

(b) Physical, emotional, moral, or property damages arising from service delivery;

(c) Accidents, incidents, or adverse events occurring during trips, retreats, therapies, events, or activities listed on the platform;

(d) Illegal, unethical, fraudulent, or abusive acts committed by the Provider or third parties under their responsibility;

(e) Inaccurate, incomplete, or outdated information published by the Provider;

(f) Reviews, criticism, comments, or publications made by Clients, even if they affect the Provider’s reputation.

15.4. Under no circumstances shall HTP be held liable for:

(a) Lost profits, consequential damages, loss of opportunity, or indirect impacts;

(b) Damage to the Provider’s reputation, honor, or commercial image;

(c) Punitive damages, fines, administrative sanctions, or penalties imposed by third parties.

15.5. If HTP’s liability is recognized by a final court decision or a ratified settlement, the maximum indemnification amount shall be limited to the total sum paid by the Provider to HTP in the six (6) months preceding the event giving rise to the dispute, with an absolute ceiling of €2,000 (two thousand euros).

15.6. The Provider agrees to indemnify and hold harmless HTP, its directors, employees, and partners from any liabilities, costs, losses, or expenses arising from their actions, including legal fees, court costs, and potential third-party compensation.

15.7. HTP undertakes to act with reasonable diligence in moderating content, conducting preliminary profile evaluations, and responding to complaints, without this implying joint or shared liability for the conduct of Providers.

15.8. Technical interruptions, temporary failures, bugs, scheduled maintenance, cyberattacks, or force majeure events affecting platform functionality do not entitle compensation, provided HTP acts in good faith, promptly, and transparently to resolve them.

15.9. Future artificial intelligence (AI)-based resources provided by HTP — including suggestions, automations, recommendations, or rankings — are optional and non-binding. They do not replace the Provider’s professional judgment nor alter their responsibility for services rendered.

15.10. HTP’s absence of sanction or immediate reaction to isolated breaches shall not be interpreted as waiver, novation, or tacit modification of these Terms and Conditions, nor limit its right to exercise future actions.

15.11. The ordering, visibility, and recommendation of services on the platform may be influenced by technical criteria, AI algorithms, relevance, historical performance, and Client feedback. This does not constitute censorship, discrimination, or a promise of uniform exposure.

15.12. The Provider declares full understanding and acceptance of HTP’s limitations of liability, acknowledging the inherent risks of their activity and the purely technological and intermediary nature of the platform.

16. Independence of the Parties

16.1. The Provider may have access to Clients’ personal or sensitive data. Such data must be handled ethically, confidentially, and in compliance with applicable legislation. It is strictly prohibited to use such data for unauthorized purposes or retain them after the termination of the contractual relationship.

16.2. These Terms do not establish any exclusivity. The Provider is free to use other platforms or their own channels, provided there is no improper solicitation of HTP Clients, unauthorized use of the brand, unfair competition, or deviation of purpose.

16.3. Acceptance of these Terms and Conditions does not grant the Provider any authorization to represent, bind, obligate, or act on behalf of HTP before third parties, public entities, financial institutions, private organizations, or platform users.

16.4. HTP does not supervise or directly interfere with the Provider’s professional, technical, therapeutic, spiritual, or operational methods and practices, except within the limits established in this agreement and when necessary to protect users and the integrity of the platform.

16.5. The Provider has full freedom to manage:

(a) The content, format, philosophy, and values of the services offered;

(b) Prices, discounts, and commercial conditions;

(c) Their schedule, availability, and breaks;

(d) Communication with Clients, as per clause 14;

(e) The hiring of partners, volunteers, assistants, or support teams, in accordance with the law;

(f) The materials, equipment, spaces, and digital platforms used in service delivery.

16.6. The Provider is not subject to working hours, targets, standardized methods, operational orders, or mandatory systems imposed by HTP, except regarding adherence to the platform’s principles, values, and general rules.

16.7. HTP may provide best practice manuals, improvement suggestions, AI tools, training, or strategic recommendations, without this constituting subordination, contractual obligation, or interference.

16.8. If the Provider engages in behavior contrary to these Terms and Conditions, community principles, or applicable law, HTP may limit, suspend, or remove their access, ensuring the right to a hearing and defense, except in urgent or high-risk situations.

16.9. The use of any element of HTP’s institutional identity (name, brand, logo, campaigns, texts, or images) requires prior, written, and specific authorization. Any use that suggests institutional association or harms the platform’s reputation is prohibited.

16.10. The technological evolution of the platform, including functional changes, integrations, updates, or technical requirements, does not alter the independent nature of the relationship between the parties. The Provider is responsible for adapting to any such changes.

16.11. Benefits such as visibility campaigns, subsidies, training, performance analysis, highlights, or promotional support are optional and do not imply dependence, subordination, or additional obligations.

16.12. The Provider undertakes to make public statements about HTP responsibly and in good faith, avoiding false, defamatory, sensationalist, or harmful information about the platform’s institutional image.

16.13. The Provider’s participation in HTP depends on their legal, ethical, and reputational integrity. The account may be suspended or terminated in cases of proven fraud, judicial convictions, relevant investigations, or behavior incompatible with HTP’s principles.

17. Confidentiality

17.1. Both parties agree to maintain absolute secrecy and confidentiality regarding all technical, commercial, strategic, operational, financial, institutional, and personal information obtained under these Terms and Conditions, including but not limited to: Client data, platform functionalities, algorithms, methodologies, curation criteria, internal processes, and HTP’s business models.

17.2. All information that, by its nature or content, is not public or commonly known shall be considered confidential, even if not explicitly identified as such, including information transmitted verbally, in writing, or through digital, graphic, or audiovisual means.

17.3. The Provider undertakes not to disclose, reproduce, share, store, use, or exploit, directly or indirectly, any confidential information of HTP without express, written, and prior authorization from the platform.

17.4. This obligation extends to all third parties linked to the Provider — employees, guest therapists, volunteers, partners, suppliers — who have access to such information due to their relationship with HTP.

17.5. The parties acknowledge that they may have access to sensitive data, including information on Clients’ health, spirituality, therapies, and well-being. The processing of such data must comply with the highest ethical and legal standards, namely the GDPR, the AI Act, and other applicable European and national regulations.

17.6. HTP undertakes not to disclose individualized data of Providers, except when legally or judicially required. However, HTP may share anonymized and statistical data with third parties for legitimate purposes and without risk of identification.

17.7. The confidentiality obligation remains in effect for five (5) years after the termination of the contractual relationship, regardless of the reason for termination.

17.8. Breach of confidentiality may result in immediate termination of these Terms, civil and/or criminal liability, and the obligation to fully compensate HTP for damages caused.

17.9. The confidentiality obligation does not apply to information that:

(a) Was already known to the receiving party before the contractual relationship;

(b) Becomes public without contractual breach;

(c) Is lawfully obtained from third parties not bound by confidentiality obligations;

(d) Is required by order of a competent authority, provided the affected party is informed in advance whenever possible.

17.10. Classified information, trade secrets, prototypes, source code, or know-how shared by HTP may not be used in competing projects during the term of these Terms and for five years after their termination.

17.11. The Provider acknowledges that respecting confidentiality is essential for mutual trust, reputation, and the security of the platform and its users.

17.12. The Provider shall be jointly liable for breaches committed by their team members or partners when resulting from negligence or failure to ensure adequate protection.

17.13. After the termination of the contractual relationship, the Provider must delete all stored confidential data unless there is a legal basis for its retention, and must provide proof of destruction or anonymization when requested.

17.14. It is prohibited to submit confidential information belonging to HTP or Clients to AI systems, automated databases, or external testing environments without HTP’s written authorization.

17.15. HTP may conduct technical audits, directly or through third parties bound by confidentiality, provided prior notice is given and limited to the scope of the contractual relationship.

17.16. The Provider must notify HTP within a maximum of 48 hours of any breach, substantiated suspicion of confidentiality breach, cyberattack, or security incident, fully cooperating in risk mitigation and compliance with legal obligations.

18. Platform Ownership and Associated Rights

18.1. The Holistic Travel Plan (HTP) platform, including its trade name, logo, visual identity, graphic interface, domain, technological architecture, database, algorithms, functionalities, AI modules, developed content, categorization systems, search filters, institutional texts, manuals, tutorials, images, videos, icons, operational models, engagement strategies, and any other digital or intellectual assets, is the exclusive property of the company CURIOSIDADE PLENA UNIPESSOAL LDA, duly registered in Portugal.

18.2. No element of the HTP platform, even if publicly accessible or made available to Providers, may be copied, reproduced, modified, translated, adapted, transmitted, republished, commercialized, distributed, or used in whole or in part without prior, express, and written authorization from HTP.

18.3. All intellectual and industrial property rights associated with the platform, including registered trademarks, business models, know-how, trade secrets, and developed innovations, belong exclusively to HTP, even when arising from feedback, suggestions, or interactions with Providers.

18.4. The Provider does not acquire, by virtue of these Terms, any ownership, co-ownership, license, or equity participation rights in the platform’s assets.

18.5. Improvements or suggestions provided by the Provider that are implemented become part of HTP’s assets, without generating copyright, participation, or compensation rights for the Provider, unless otherwise agreed.

18.6. HTP may use non-personal, statistical, anonymized, and aggregated data derived from Provider activity for the purpose of improving the platform, under the terms of the Data Protection clause.

18.7. The Provider undertakes to respect the rights of third parties, including open-source tools, APIs, and libraries potentially integrated into the platform.

18.8. Intellectual property infringement by the Provider may result in immediate contract termination, legal sanctions, and the obligation to fully compensate for damages caused.

18.9. The Provider agrees not to develop, support, invest in, or collaborate with competing projects that replicate HTP’s architecture, structure, or model during the term of this contract and for up to two (2) years after its termination.

18.10. HTP’s assets are inalienable, and any total or partial transfer depends on a decision by the founding partners or an express provision in the company’s articles of association.

18.11. Algorithms, AI systems, filtering mechanisms, and other technological components are protected as trade secrets. Attempts at reverse engineering or misuse shall be treated as serious violations.

18.12. The Provider acknowledges the originality of HTP’s concept and refrains from claiming authorship or intellectual contribution, unless specifically agreed in writing.

18.13. HTP may authorize integrations with partner platforms, provided such integrations do not imply transfer of ownership or loss of technological autonomy.

18.14. The Provider is prohibited from isolating and using parts, nomenclatures, or structures of HTP to create products or services that mimic or compete with the platform.

18.15. The Provider acknowledges the technical, cultural, and spiritual value of HTP and undertakes not to engage in conduct that devalues the brand, its reputation, or misleads the public regarding its ownership.

19. Assignment and Contractual Transfer

19.1. This agreement is personal and non-transferable. The Provider is expressly prohibited from assigning, sublicensing, transferring, alienating, subcontracting, or allowing third parties, in whole or in part, to benefit from or exercise any rights, obligations, access data, or advantages arising from this instrument without HTP’s prior and express written authorization.

19.2. Any attempt at assignment or transfer made in breach of this clause shall be deemed null and void, resulting in immediate contractual termination and subjecting the Provider to applicable penalties.

19.3. HTP may, at its sole discretion, assign or transfer this agreement, in whole or in part, including its rights and obligations, to parent companies, affiliates, subsidiaries, strategic partners, commercial successors, or investors, provided there is no direct harm to the continuity or nature of the relationship established with the Provider.

19.4. In the event of a merger, acquisition, spin-off, incorporation, corporate transformation, or any other form of corporate reorganization of HTP, this agreement shall remain valid and fully binding, and may be automatically transferred to the new legal structure without the need for renewed consent from the Provider.

19.5. The Provider acknowledges that any contractual transfer by HTP may involve updates to the privacy policy, operational processes, or communication channels, and undertakes to follow official platform communications to stay informed of such changes.

19.6. Any authorization by HTP for the Provider to assign or transfer this agreement, when applicable and granted in writing, may be subject to prior analysis of the interested third party’s reputation, technical capacity, adherence to HTP’s values, and signature of specific responsibility terms.

19.7. This clause on assignment and transfer does not prevent HTP from entering into commercial partnerships, technological integrations, or strategic alliances with third parties, provided such partnerships do not involve the transfer of the Provider’s data ownership or contractual rights, unless expressly agreed otherwise between the parties.

19.8. HTP undertakes to notify the Provider, within reasonable notice, of any corporate transaction implying assignment or transfer of the contractual rights provided herein, except where there is a legal or strategic confidentiality obligation. Such notification shall not require new acceptance by the Provider unless there is a substantial change to the contractual conditions.

19.9. HTP undertakes not to assign this agreement to third parties whose business models, operational practices, or public positioning conflict with the principles of sustainability, ethics, ecological regeneration, and spirituality that underpin the platform’s mission, safeguarding the integrity of the HTP ecosystem.

19.10. HTP may, through specific agreements, subcontract or partially transfer technical activities such as data hosting, technical support, cybersecurity, or functionality development, provided that such subcontracting does not imply transfer of the Provider’s contractual rights or unauthorized access to personal data, while preserving principles of security, confidentiality, and ethical governance.

20. General and Binding Clauses

20.1. These Terms and Conditions constitute the entire agreement between the parties, superseding any prior understandings or communications, whether verbal or written, relating to its subject matter.

20.2. Tolerance regarding any breach of these clauses shall not imply waiver of rights, nor create a precedent for future situations.

20.3. The nullity, invalidity, or unenforceability of any provision shall not affect the remaining clauses, which shall remain fully in force. The parties agree, whenever possible, to replace the affected provision with one that preserves the original intent and effect.

20.4. All obligations relating to confidentiality, data protection, intellectual property, civil liability, institutional reputation, and lawful conduct shall remain in force even after termination of these Terms and Conditions.

20.5. These Terms and Conditions may be updated by HTP in accordance with the Update Clause. The Provider must stay informed of the most recent versions, which are valid exclusively in the English language. Translations, when available, are for informational purposes only.

20.6. The Provider declares that they have read, understood, and fully accepted these Terms and Conditions, including their digital version, recognizing their binding nature. Neither party may claim ignorance of this document to avoid its obligations.

20.7. In case of doubt regarding the interpretation or application of these Terms and Conditions, the parties agree to seek an amicable solution, preferably through direct dialogue, mediation, or informal arbitration before resorting to the judiciary.

20.8. Legislative changes affecting these provisions shall not invalidate the obligations assumed, except when compliance becomes legally impossible. In such cases, the parties shall negotiate an adaptation of the affected clause in good faith and consistent with the document’s original intent.

20.9. No provision of these Terms and Conditions shall be interpreted as creating rights or obligations in favor of third parties unrelated to the relationship between HTP and the Provider, except where expressly stated otherwise.

21. Ownership of Content Generated by Artificial Intelligence (AI)

21.0. HTP may, in the future, provide functionalities supported by Artificial Intelligence (“AI”) to assist Providers and Clients in creating, translating, optimizing, or recommending content on the Platform. Until the effective implementation of these functionalities, this clause is informative only and produces no practical effects.

21.1. HTP may use Artificial Intelligence (AI) solutions to support, complement, or automate certain platform functionalities such as personalized recommendations, automatic profile completion, data analysis, content curation, itinerary suggestions, and automated communications.

21.2. All content generated, adapted, or suggested by AI systems operating on the HTP platform, whether on behalf of HTP itself or as assistance to the Provider or Client, shall be considered the exclusive property of HTP, regardless of subsequent editing by the Provider.

21.3. The Provider acknowledges and accepts that HTP’s AI systems may generate texts, descriptions, recommendations, summaries, translations, or classifications based on information voluntarily provided by them on the platform, and that such content may be automatically optimized without prior notice, provided the original meaning is not distorted.

21.4. The Provider agrees not to copy, reproduce, export, integrate, or reuse AI-generated content from HTP outside the platform without express and written authorization from HTP.

21.5. HTP undertakes to use AI systems aligned with ethical, environmental, and governance (ESG) principles, avoiding bias, discrimination, plagiarism, or abusive use, and ensuring mechanisms for correction, contestation, and human review when necessary.

21.6. HTP reserves the right to store, monitor, and audit interactions with AI systems, including data provided by Providers and generated outputs, to ensure security, continuous improvement, and accountability in cases of misuse.

21.7. The Provider acknowledges that AI-generated content does not replace their responsibility for the information they provide, nor exempt them from reviewing, validating, and correcting data used on the platform on their behalf.

21.8. In case of disputes regarding authorship, misuse, external reproduction, or ownership of AI-generated content, it shall be understood that such content belongs to HTP, unless otherwise stated in a specific contractual provision.

21.9. Any unauthorized use, reproduction, automated extraction, reverse engineering, or attempt to copy the logic, functioning, or results of HTP’s AI systems shall be deemed a serious breach of this contract, subject to immediate suspension and civil and criminal liability.

21.10. This clause also applies to AI interactions in beta mode, limited tests, developmental versions, or experimental tools made available by HTP to selected Providers.

21.11. Any sensitive information processed by HTP’s AI systems shall be handled in compliance with applicable data protection laws such as the GDPR (General Data Protection Regulation), including anonymization, data minimization, and restricted access, when technically possible.

21.12. The Provider has the right to request clarifications, human reviews, or corrections whenever an AI-based functionality generates results that significantly impact their visibility, reputation, or opportunities within the platform, in accordance with the principles of algorithmic transparency and fairness.

21.13. The Provider acknowledges that AI systems act as support and collaboration tools, not as absolute substitutes for human intervention, and remains responsible for reviewing, accepting, or adjusting the suggestions offered by the platform.

22. Code of Conduct and Ethical Commitment

22.1. The Provider undertakes to act ethically, transparently, safely, and respectfully in all interactions with HTP, Clients, other Providers, local communities, and the environment, aligning with the core principles of holistic tourism promoted by the platform: regeneration, sustainability, well-being, inclusion, active listening, and integrity.

22.2. Any form of abusive, discriminatory, manipulative, exploitative, pseudoscientific, sectarian, coercive behavior, or any conduct compromising the physical, emotional, spiritual, or cultural integrity of Clients or other participants is strictly prohibited.

22.3. The Provider undertakes to:

1. a) Respect human rights, cultural and spiritual values of the territories in which they operate;
2. b) Ensure clear and informed consent in all activities performed;
3. c) Maintain safe environments free from harassment, indoctrination, unjustified territorial exclusivity, or unfair competition;
   d) Maintain ethical conduct even outside the platform, including on social networks, forums, and related events.

22.4. All information published on the platform must be truthful, updated, and consistent with the reality of the services offered. Publishing false, exaggerated, misleading, or greenwashing content is prohibited.

22.5. The Provider acknowledges that their continued participation in HTP depends not only on technical compliance with these Terms and Conditions but also on voluntary adherence to the ethical and regenerative spirit of the community. Violations of these guidelines may result in sanctions under point 23 (Progressive Sanctions), including warnings, suspension, removal from the platform, and potential legal liability.

23. Progressive Sanctions and Disciplinary Measures

23.1. HTP adopts a system of progressive sanctions applied based on the severity, recurrence, and impact of violations committed by the Provider, ensuring due process, proportionality, and transparency throughout the procedure.

23.2. Sanctions may include, individually or cumulatively, the following measures:

1. a) Formal warning;
2. b) Request for immediate correction or public retraction;
3. c) Temporary suspension of the profile on the platform;
4. d) Removal of specific content or inappropriate reviews;
5. e) Temporary reduction of visibility in search results;
6. f) Cancellation of bookings with full refund to the client, at the Provider’s expense;
7. g) Permanent removal from the platform and blocking of new registrations;
8. h) Notification to competent authorities if a legal violation occurs.

23.3. Before any sanction is applied, the Provider shall be notified by email and/or through their platform account, with the right to present clarifications or a defense within five (5) working days, except in urgent cases or when there is imminent risk to user integrity.

23.4. In cases of serious or flagrant violations, or when there is a clear risk to the health, safety, or dignity of participants, HTP may apply immediate and preventive sanctions such as provisional suspension or removal of offensive content, even before completing the review process.

23.5. Repeated minor infractions may justify more severe sanctions, especially if they demonstrate ongoing negligence, bad faith, or incompatibility with HTP’s principles.

23.6. The severity of sanctions will be determined based on objective and subjective criteria such as:

1. a) Number of occurrences;
2. b) Damage caused to clients, HTP’s reputation, or third parties;
3. c) Degree of responsibility and intent;
4. d) The Provider’s cooperation in resolving the issue.

23.7. The Provider may request a review of any applied sanction by submitting a reasoned request, which will be reviewed by the HTP team or an appointed committee within ten (10) working days.

23.8. Applying sanctions does not exclude the possibility of civil, criminal, or administrative liability if the Provider’s conduct violates laws or third-party rights.

23.9. HTP undertakes to apply this disciplinary system fairly, impartially, and with care for the integrity of its community, using it as an educational and restorative tool whenever possible.

23.10. All sanctioned cases will be recorded internally and may serve as a basis for future actions, audits, or integrity reports, observing legal data protection and confidentiality limits.

23.11. In cases directly affecting clients with active or pending bookings, HTP may transparently communicate any sanctions applied to the Provider, especially when substitution, refund, or service modification is required.

23.12. At HTP’s discretion, previously suspended or removed providers may undergo an ethical reassessment process, complementary training, and formal recommitment to the platform’s values for potential reinstatement, except in cases of very serious violations.

23.13. In complex or sensitive situations, HTP may refer the case to an internal or external ethics committee, which will issue an advisory or binding opinion as per internal regulations, ensuring enhanced transparency and impartiality.

24. Technological Evolution and Feature Updates

24.1. HTP reserves the right to introduce updates, improvements, innovations, and technical or functional adjustments to its digital platform at any time, with the goal of enhancing user experience, data security, operational efficiency, and technological sustainability.

24.2. Such changes may include, but are not limited to:

1. a) Redesign of the interface or navigation;
2. b) Implementation of new tools and functionalities;
3. c) Integration with Artificial Intelligence (AI) and machine learning systems;
4. d) Updates in data security, encryption, and protection;
5. e) Modifications in booking, payment, communication, and review flows;
6. f) Adaptations to international legal, environmental, or regulatory standards;
7. g) Improvements in digital accessibility and inclusion of adaptive resources.

24.3. The Provider will be informed with reasonable notice about changes that directly impact their interaction with the platform or the operation of their services, except in cases of technical emergency or automatic security updates.

24.4. Continued use of the platform after such updates shall imply tacit acceptance of the new functionalities or adjustments, unless otherwise stated or where new explicit consent is required.

24.5. If any update results in a significant change to the Provider’s contractual or operational obligations, HTP may request express acceptance or promote partial renegotiation of the applicable terms.

24.6. The Provider acknowledges that the innovative and digital nature of HTP requires continuous platform evolution and undertakes to cooperate, adapt, and update their processes whenever necessary to maintain the quality of experience and compliance with HTP’s technical guidelines.

24.7. HTP undertakes to perform such updates respecting the principles of transparency, usability, digital sustainability, and non-technological discrimination, always promoting inclusion, responsible access, and data preservation.

24.8. All technological evolution shall be conducted based on testing, technical validations, and security mechanisms, ensuring that new functionalities respect community integrity and align with the platform’s core values.

24.9. HTP may invite Providers to voluntarily participate in pilot or beta testing groups for new functionalities to gather practical feedback before general implementation. This process will be conducted transparently and may include surveys, interviews, or usability tests.

24.10. HTP undertakes to develop technological functionalities compatible with recognized interoperability standards, possibly providing APIs (application programming interfaces) for integration with external management, accounting, CRM, or automation tools, according to technical and contractual criteria.

24.11. All AI-based technology developed or integrated by HTP shall comply with ethical and explainable AI principles, ensuring transparency of criteria used, non-discriminatory algorithms, the right to contest automated decisions, and respect for user autonomy.

25. Environmental Commitment, Sustainability, and Holistic Tourism

25.1. HTP adopts as one of its core pillars a commitment to environmental sustainability, ecological regeneration, and the promotion of conscious practices across all areas of the platform’s operation, aligning with the principles of holistic tourism, which integrates individual well-being, ecological balance, and positive territorial impact.

25.2. HTP undertakes to:

1. a) Accept only Providers who adopt toxin-fee living, sustainable, regenerative practices, that look for Conscious Self aware living life style;
2. b) Encourage the offering of low-impact experiences, including ecological transport, organic food, bioclimatic design, and natural architecture, among others;
3. c) Reduce the ecological footprint of its digital operation by adopting renewable-energy-powered servers and eco-efficient technological practices;
4. d) Promote ecological education among Clients, Providers, and partners through content, themed filters, ethical recommendations, and guidance on conscious choices;
5. e) Reject the inclusion of services with predatory or incoherent practices that contradict regenerative principles or the essence of holistic tourism, such as greenwashing or irresponsible exploitation of natural or cultural resources.

25.3. HTP reserves the right to require, as a condition for participation on the platform, that Providers declare and, when necessary, provide evidence of minimum sustainable practices implemented in their services, such as:

1. a) Proper waste management, use of non-toxic materials, and biodegradable products;
2. b) Adoption of measures to reduce or offset environmental impacts (e.g., carbon, water, energy);
3. c) Direct or indirect support for local communities, agroecology, conscious tourism, or the circular economy;
4. d) Adoption, where applicable, of recognized environmental certifications or voluntary commitments with sustainability seals.

25.4. The Provider undertakes to:

1. a) Adopt practices at least compatible with the ecological, regenerative, and holistic principles promoted by HTP;
   b) Respond transparently and in good faith regarding their environmental processes, impacts, and mitigation strategies;
   c) Keep environmental information on their profile up to date, indicating good practices or limitations;
   d) Consciously avoid practices that compromise biodiversity, local ecosystem balance, or the dignity of host communities.

25.5. HTP may highlight or recognize Providers demonstrating environmental excellence through seals, mentions, rankings, or ecological filters within the platform.

25.6. HTP’s environmental policy will be regularly reviewed and updated in line with scientific advancements, environmental legislation, and recommendations from reference organizations and institutions.

25.7. Sustainability and the principles of holistic tourism shall be integrated transversally across all HTP strategic decisions, serving as essential criteria in the platform’s technological evolution, geographic expansion, partnership selection, and operational policy definition.

25.8. Documented evidence of environmentally harmful practices, proven and incompatible with the principles previously accepted by the Provider in these Terms and Conditions, may result in proportional sanctions, including suspension or removal from the platform. The Provider will be guaranteed the right to respond and present a defense before a final decision.

25.9. HTP commits to making relevant environmental and holistic information about each listed service visible whenever possible, promoting Clients’ ecological awareness and encouraging responsible choices. This visibility may include seals, themed filters, impact tracking, and educational content integrated into the booking experience.

26. Annexes and Complementary References

26.1. This Agreement may be accompanied by annexes containing complementary documents, specific terms, additional policies, or operational information related to the use of the Holistic Travel Plan (HTP) platform.

26.2. The following are considered valid as annexes to this document, whenever duly identified and referenced:

1. a) Informed Consent Form;
2. b) Privacy and Data Protection Policy;
3. c) Cancellation Policy;
4. d) Code of Ethics and Conduct (Clients and Providers);
5. e) Cookie Policy;
6. f) Information Security and Cybersecurity Policy;
7. g) Anti-Corruption and Conflict of Interest Policy;
8. h) Informed Consent for Digital Forms;
9. i) Summary of Consumer Rights (Portugal and the European Union);
10. j) Data Processing Information Sheet;
11. k) Rights Exercise Forms.

26.3. The annexes have the same legal and contractual value as this instrument and become an integral part of the Terms and Conditions upon their express or implicit acceptance, as applicable.

26.4. HTP reserves the right to update the annexes whenever necessary, committing to inform Providers of relevant modifications, especially when impacting their contractual or operational responsibilities.

26.5. In the event of a conflict between this document and any of its annexes, the provisions herein shall prevail, unless the annex specifically pertains to a given service or operation and establishes more favorable conditions for the Provider.

26.6. Complementary references, operational guides, technical manuals, and educational materials published by HTP do not constitute contractual obligations unless formally incorporated as annexes.

26.7. Both parties agree to retain updated versions of all annexed or referenced documents and may request a full copy at any time through HTP’s official channels.

26.8. Acceptance of annexes may be carried out digitally through consent checkboxes, login confirmation, specific clicks, or acceptance via institutional email, provided the channel used is previously validated by HTP.

26.9. HTP will maintain a chronological record of all annex versions linked to these Terms and Conditions, making the history available upon request to ensure transparency, traceability, and regulatory compliance.

27. Jurisdiction and Applicable Law

27.1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Portuguese Republic, including with regard to their validity, execution, interpretation, and termination.

27.2. The parties mutually agree to elect the court of Faro, Portugal, as the sole competent jurisdiction to resolve any disputes arising from these Terms and Conditions, expressly waiving any other jurisdiction, regardless of privilege.

27.3. Regardless of the service location, nationality, or physical location of the parties, both recognize that Portuguese law shall always apply and that the exclusive jurisdiction for dispute resolution is the court of Faro, Portugal.

27.4. Before resorting to the judiciary, the parties agree to make every effort to resolve disputes through direct dialogue, mediation, conciliation, or other alternative dispute resolution methods, whenever possible.

27.5. If any clause of these Terms and Conditions is deemed invalid, illegal, or unenforceable, in whole or in part, by a final judicial or administrative decision, such invalidity shall not affect the remaining provisions, which will remain in full force and effect.

Version History and Dates

• Version Number: 00000001
  • Creation Date: 02.10.2025
  • Effective Date: 02.10.2025
  • Last Update: 02.10.2025
  • Next Scheduled Review: 02.10.2026