The Holistic Travel Plan (HTP) is a digital platform connecting Clients with independent Service Providers who offer holistic and sustainable travel experiences. HTP does not organise or directly execute the services listed on the platform; it acts exclusively as a technological intermediary.
Cancellation and refund conditions are defined by each Service Provider, based on one of the standardised cancellation policy models provided by HTP. Each listing must clearly display the applicable policy before booking confirmation. HTP will automatically apply the selected policy in a transparent and consistent manner according to the parameters defined at the time of booking.
Cancellations may be made directly through the Platform. Refunds will be calculated and processed automatically according to the policy active at the time of booking confirmation. HTP is not responsible for policies that are ambiguous, incomplete, or modified by the Provider after confirmation, nor for discrepancies arising from Provider-initiated changes made after the booking date.
Service Providers may select one of HTP’s standardised cancellation policy models, which determine the refund amount depending on how far in advance a Client cancels. The applicable policy will always be visible before booking confirmation and will form part of the contractual terms between the Client and the Provider.
The Client must verify the applicable cancellation policy before confirming any booking. By proceeding with payment, the Client acknowledges acceptance of the cancellation and refund terms displayed at the time of booking.
Clients are advised to communicate cancellations as early as possible and through the official cancellation feature on the Platform to ensure traceability and automatic refund processing.
In cases of unforeseen events beyond the control of the Client or Service Provider—such as natural disasters, epidemics, or legal restrictions—HTP may apply special refund or rescheduling rules, even if these differ from the original cancellation policy. Supporting documentation may be requested, and each case will be assessed fairly and individually.
A no-show occurs when the Client fails to appear at the agreed location, date, and time without submitting a valid cancellation via the Platform. In such cases, no refund will be due unless the service description explicitly provides otherwise. The Service Provider may, at their discretion, offer a credit, reschedule, or discount for future use.
If a Service Provider cancels a confirmed booking, the Client is entitled to a full refund, including any applicable Platform fees. HTP may, where appropriate, propose an equivalent alternative service or rescheduling option, but the Client is not obliged to accept it.
All cancellations must be made directly through the Platform using the dedicated ‘My Bookings’ feature. Email, social media, or phone communications do not replace the official cancellation process.
Cancellations made through the Platform ensure proper calculation of the refund amount and protect both the Client and the Provider under the Platform’s traceability and transparency standards.
Refunds will be processed using the same payment method used for the booking, unless technically or legally impossible. Processing may take between 7 to 10 business days, up to a maximum of 14 business days, depending on the payment operator.
Refunds are issued in the currency used for the original booking. Currency exchange fluctuations or banking delays outside HTP’s control are not the Platform’s responsibility. Non-refundable third-party costs, when clearly stated before booking, may be deducted from the total refund.
In case of disagreement regarding a cancellation or refund, HTP may act as an impartial mediator based on the information available on the Platform. Mediation is free of charge and non-binding. Either party may accept or reject HTP’s recommendation. If desired, both parties may opt for arbitration through partner entities or resort to judicial procedures as provided by law.
This Client Cancellation Policy forms part of the Holistic Travel Plan (HTP) Terms and Conditions and must be interpreted in conjunction with the Platform’s other policies, including those on payments, mediation, and dispute resolution.
In case of conflict with mandatory national laws, consumer protection rules shall prevail. HTP acts solely as a digital intermediary and is not a party to the service agreement between Clients and Providers unless expressly stated otherwise.
Version History and Dates
Terms and Conditions of Use of the Holistic Travel Plan (HTP) Platform for the Final Client
Between: CURIOSIDADE PLENA UNIPESSOAL LDA, with headquarters at Rua Matias Fernandes de Oliva, no. 5 – 2.ºC, 8005-264 Montenegro, VAT no. 517876841, hereinafter referred to as “HTP” or “Platform”,
AND
THE CLIENT, an individual of legal age or an entity with legal capacity to accept these Terms and Conditions, hereinafter referred to as “Client” or “User”,
Have agreed as follows:
1.1. Purpose of the Terms and Conditions
These Terms and Conditions govern access to and use of the digital platform Holistic Travel Plan (HTP), managed by CURIOSIDADE PLENA UNIPESSOAL LDA, through which the Client may create and manage their account, explore content, make reservations with Service Providers, interact with the community, and access the features described in the following clauses.
1.2. Intermediary Nature of HTP
The platform acts as a digital intermediary between the Client and the registered Service Providers, promoting the discovery, comparison, selection, and booking of conscious, sustainable, and regenerative experiences. Unless expressly indicated otherwise, HTP is not a contractual party in the performance of the reserved services and assumes no responsibility for their execution. The Client acknowledges that such services are the sole responsibility of the respective Service Providers.
1.3. Acceptance and Conditions of Use
1.3.1. Acceptance of the Terms
Use of the platform implies full and implicit acceptance of these Terms and Conditions by the Client at the time of registration and/or during continued use of the platform, regardless of whether any reservation or financial transaction is made.
1.3.2. Changes and Updates
HTP reserves the right to modify, add, or remove platform features without prior notice, provided such changes do not prejudice the Client’s acquired rights or contradict legal provisions. Relevant contractual updates shall follow the provisions of Clause 13 of these Terms.
1.3.3. Free and Paid Features
Creating a Client account and browsing the HTP platform are free of charge.
1.3.4. Platform Mission
HTP’s mission is to promote holistic tourism that regenerates ecosystems, values local cultures, encourages practices of integral well-being, and inspires conscious and low-impact travel choices. The Platform is guided by the principles of regeneration and ecological restoration, holistic well-being and toxin-free environments, cultural and community empowerment, conscious and slow travel, as well as harmony and inner transformation.
By its nature, the Platform also serves as a space supporting local communities, which can find and enjoy experiences and events aligned with their lifestyle philosophy, in resonance with the mission of the Holistic Travel Plan.
Through their choices, interactions, and experiences on the Platform, Clients have the opportunity to generate a positive impact both on the destinations they visit and on their own personal process of growth and transformation.
2.1. Eligibility for Platform Use
Registration and use of the Holistic Travel Plan (HTP) platform is reserved for:
HTP reserves the right to request proof of age, identity, or legitimacy of legal representation at any time, especially in cases of suspected misuse or fraud.
2.2. Mandatory Registration Information
To access the platform’s features, the Client must register by providing truthful, complete, and up-to-date information, such as name, valid email address, country of residence, tax identification number (NIF), and, if applicable, phone number.
2.3. Responsibility for Data Accuracy
The Client is solely responsible for the accuracy of the data provided and undertakes to keep it updated. Failure to comply, falsification, or detected fraud may result in suspension or deletion of the account.
2.4. Confidentiality of Access Credentials
The Client agrees to maintain the confidentiality of their access credentials (login and password) and not share them with third parties. Any and all activities performed with these credentials will be presumed to have been carried out by the Client, unless proven otherwise due to unauthorized access not attributable to them.
2.5. Editing, Deletion, and Portability of Data
The Client may, at any time, edit their data, delete their account, or request the portability of their personal data, in accordance with applicable legislation and the HTP Privacy Policy.
2.6. Additional Authentication Methods
HTP may offer additional authentication methods to enhance account security, such as two-factor authentication (2FA) or login via third-party services. Such mechanisms do not exempt the Client from responsibility for the use of their account.
2.7. Prohibition of Automated Registrations
Automated account creation, the use of bots, scripts, or other similar practices without HTP’s express authorization constitutes a serious violation of these Terms and may result in immediate account termination and legal liability.
2.8. Use by Third Parties Under Client Supervision
If the Client allows third parties to use their account under their supervision (e.g., family members or travel companions), they assume full responsibility for all actions taken, including bookings, communications, and reviews.
2.9. Representation of Collective Entities
In cases where the Client acts on behalf of an entity (e.g., travel agency, family group, organization), the person responsible for the account guarantees that they are duly authorized to represent that entity and assumes full responsibility for actions carried out on its behalf.
3.1. Entire Agreement
These Terms and Conditions constitute the entire agreement between HTP and the Client regarding the use of the platform, replacing all prior understandings, communications, proposals, warranties, or agreements, verbal or written, concerning the same subject matter.
3.2. Prevalence of Official Publications
Any modification or addition to these Terms shall only be valid if formally published by HTP through its official channels. Information provided through informal, commercial, or promotional means shall not prevail over the provisions of these Terms and Conditions.
4.1. Purpose of the Platform
The HTP platform provides the Client with an interactive digital interface that facilitates the search, planning, personalization, and booking of sustainable, regenerative, and conscious services and experiences within the various available categories.
4.2. General Features Available to the Client
The features accessible to the Client include, but are not limited to:
4.3. Platform Stability, Maintenance, and Evolution
HTP undertakes to provide these features with quality, security, and stability. However, it may carry out updates, improvements, or temporary suspensions for technical or maintenance reasons, provided that acquired Client rights are not prejudiced.
4.4. Real-Time Tracking
For services with a defined schedule (e.g., transport, events), the platform may provide real-time tracking features based on information provided by the Providers. HTP acts solely as a facilitator and is not responsible for any failures in such updates.
4.5. Restrictions and Sanctions for Misuse
HTP reserves the right to restrict, suspend, or block specific features in cases of platform misuse. Prohibited conduct and respective consequences are detailed in Chapter 8.
4.6. Conditional Access to Features
Some features may be available only to Clients with completed registration, verified identity, or specific eligibility (e.g., minimum age, country, participation in programs).
4.7. Disclaimer for Third-Party Services
Despite efforts to ensure security and transparency, responsibility for the quality, accuracy, and performance of the listed services lies solely with the Service Providers. HTP merely intermediates relations between the parties.
4.8. Integration with External Tools
HTP may offer optional integrations with external planning tools (e.g., Google Maps, TripIt), calendars, or mobile devices, always subject to the Client’s express authorization.
4.9. Digital Accessibility
The Platform ensures basic digital accessibility features in accordance with Chapter 18 (‘Digital Accessibility and Inclusion’).
4.10. Launch of New Features
HTP may launch new features based on community suggestions and usage patterns, conducting tests with limited groups before general availability.
4.11. Technical Compatibility
The platform is compatible with major browsers and operating systems. HTP is not responsible for malfunctions caused by outdated versions, connection failures, or the Client’s technical device limitations.
4.12. Content by Location or Language
Content, features, or recommendations may be displayed based on the Client’s country, region, or language, without implying discrimination or the obligation of uniform global distribution.
4.13. Beta Version Features
Some features may be provided in beta version to limited groups of Clients. Participation is voluntary and may be discontinued at any time.
4.14. Browsing History and Personalization
The platform may store the Client’s browsing history, favorites, and interactions to improve experience, generate suggestions, and ensure traceability. The Client may access this history and, under legal terms, request its deletion.
4.15. Cross-Device Use
HTP allows continuous use of the platform across different devices (e.g., computer, tablet, smartphone), provided the Client is authenticated.
5.1. Types of Reservations Available
HTP provides Clients with a digital system that allows reservations to be made directly for services offered by Providers, which may be of two types:
5.2. Selection and Confirmation Process
The Client may view, select, and book available services according to the dates, prices, conditions, and policies established by the respective Provider. In the case of on-request bookings, the Provider may refuse the request without justification, provided it has not yet been confirmed.
5.3. Reservation and Payment Process
The Client may select the desired services and make reservations individually. Each reservation will be processed independently, requiring the respective payment at the time of confirmation.
5.4. Forms and Payment Conditions
Payment for the reservation may be made in full or in part, as defined in the policy of the reserved service. HTP provides different electronic payment methods, including credit cards, debit cards, and PayPal. For certain services, the option of direct payment on site (e.g., at check-in) may also be offered, according to the Provider’s conditions.
5.5. Responsibility for Payment Data
The Client undertakes to provide valid and up-to-date payment data, authorizing the charging of the amounts corresponding to the reservation, including service fees, taxes, and any applicable additional charges. The Client is also responsible for ensuring that the payment methods used are in their name or that they have valid authorization from the rightful holder. Misuse of third-party financial data is prohibited.
5.6. Third-Party Charges
Additional fees charged by third-party payment operators (such as Stripe, PayPal, or banking institutions) are the Client’s responsibility.
5.7. Fund Management and Security
HTP may retain the amounts paid until the completion of the service or transfer them to the Provider under the terms previously defined between both parties, ensuring security for both sides.
5.8. Retention in Case of Dispute
In the event of a dispute, complaint, or conflict between the Client and the Provider, HTP reserves the right to retain the involved amounts until the issue is resolved.
5.9. Official Payment Channels
Payments must be made exclusively through HTP’s official channels. The platform is not responsible for transactions made outside its digital environment.
5.10. Pre-Payment Information
Before finalizing the reservation, the Client will be informed of the cancellation policy applicable to the service, as well as any refund conditions.
5.11. Errors and Corrections
In the event of an error or discrepancy in the reservation or payment process, the Client must contact HTP support within 24 hours, providing the necessary details for review.
5.12. Fraud or Violation of Terms
HTP may suspend or cancel reservations in cases of suspected fraud, misuse of the platform, or violation of these Terms and Conditions.
5.13. Additional On-Site Payments
Certain services may involve additional on-site payments (e.g., meals, transportation, materials), provided these are disclosed in the service description.
5.14. Deposits and Pre-Authorizations
A pre-authorization on a credit card or a deposit on site may be required. Refusal may result in cancellation of the reservation without the right to refund, if so stated by the Provider.
5.15. Payment Currency
All prices on the platform are expressed in Euros (€), the official currency used for billing and payment purposes. Any future availability of other currencies or exchange rate converters will be announced in due course by HTP. HTP is not responsible for exchange rate variations or additional fees applied by the Client’s financial institutions.
5.16. Receipt and Invoice
After payment, a transaction receipt will be made available to the Client. If an invoice with a tax number is required, it must be requested at the time of booking or by contacting HTP in a timely manner.
5.17. Vouchers, Discounts, and Credits
HTP may provide promotional vouchers, discount codes, or credits. Their use is subject to specific rules and, unless otherwise stated, they are not cumulative, refundable, or transferable.
5.18. Payment Failure
If payment fails, the reservation will be deemed invalid. If it is not settled within 24 hours, it may be automatically canceled without any right to compensation.
5.19. Installment Payments
Some services may allow payment in installments. Failure to comply results in cancellation of the reservation, applying the corresponding cancellation policy.
5.20. Reservations with Obvious Errors
Reservations made based on clearly incorrect information (e.g., unrealistic prices) may be canceled by HTP, with full refund if applicable.
5.21. Subscriptions and Recurring Payments
Services with recurring payments will be clearly identified on the platform, with clear indication of values, frequency, and cancellation conditions.
5.22. Service Interruption After Start
If a service is interrupted after it begins, due to the Provider’s responsibility, the Client may request a partial or proportional refund, subject to HTP’s review.
5.23. Tourist Taxes and Local Obligations
Certain destinations may involve payment of tourist taxes or local levies, indicated in advance in the service description. Payment responsibility lies with the Client unless otherwise stated.
6.1. Definition and Application
Each service available on the HTP platform may have specific cancellation policies, defined directly by the Provider within the options permitted by the platform. Such policies will be presented clearly and accessibly on the service page before the reservation is completed.
6.2. Client Acceptance
The Client undertakes to review and accept the applicable cancellation policy before finalizing the reservation. Confirmation of the reservation implies acknowledgment of the timeframes and conditions for cancellation and any applicable refund.
6.3. Policy Models Available to Providers
HTP provides predefined cancellation policy models from which the Provider may choose. Examples:
6.4. Guarantee of Legal Consumer Rights
This policy does not affect the consumer’s legal rights established under applicable European Union legislation or equivalent jurisdictions.
6.5. Cancellation Procedure
Cancellation must be made directly through the Client’s HTP account, following the deadlines and procedures set out in the specific policy of the reserved service. The date and time of the request will be used as the basis for calculating any refund.
6.6. Refunds and Deadlines
When applicable, refunds resulting from reservation cancellations are the responsibility of the respective Service Provider, in accordance with the active cancellation policy. The refundable amount must be processed using the same payment method used for the reservation, within a maximum of 14 (fourteen) business days after acceptance of the cancellation request.
This timeframe complies with consumer protection legislation applicable in the European Union, namely Directive 2011/83/EU on consumer rights in distance contracts, without prejudice to other mandatory provisions applicable in the Provider’s or Client’s country.
HTP may provide technical support in processing the refund, solely in cases where the amounts have passed through its payment infrastructure. However, HTP assumes no direct obligation to refund amounts that are the exclusive responsibility of the Service Provider.
Administrative, transaction, or management fees from HTP may be deducted, provided these fees were clearly indicated and accepted by the Client at the time of booking.
6.7. Credits or Alternative Services in Lieu of Refunds
When technically feasible, the Client may be offered the option to receive the refundable amount as credit for future use on the Platform or, alternatively, to enjoy another equivalent service offered by the same Service Provider.
Acceptance of this solution will always be voluntary and depend on the Client’s express consent, without affecting their right to a monetary refund under applicable legislation and the active cancellation policy.
6.8. Non-Refundable Cases
No refund shall be due in the following situations:
6.9. Refund Requests Due to Personal Force Majeure
The Client may request an exceptional refund due to force majeure (e.g., serious illness, accident, death of an immediate family member) by submitting supporting documentation within a reasonable period. The decision will be made by HTP, in consultation with the Provider, based on good faith criteria.
6.10. Deadline for Refund Requests
Any refund request must be submitted within a maximum of 15 calendar days after the cancellation. After this period, HTP may consider the request expired, except in proven cases of force majeure.
6.11. Cancellation by the Provider
Providers may, for duly justified reasons (e.g., illness, natural disaster, temporary closure), cancel confirmed reservations. In such cases, the Client will be entitled to a full refund or, where possible, to reschedule the service without additional cost, by mutual agreement.
6.12. Mediation by HTP
HTP may act as a mediator in disputes related to cancellations or refunds, without assuming financial responsibility for amounts not directly attributable to it.
6.13. Collective Force Majeure Cases
In situations of collective force majeure (e.g., pandemics, conflicts, legal restrictions), exceptional policies may be applied, evaluated on a case-by-case basis by HTP.
6.14. Prevention of Abuse and Suspicious Behavior
HTP reserves the right to monitor behaviors associated with abusive or suspicious cancellations. If harmful practices to the proper functioning of the platform are identified, corrective measures may be applied, such as warnings, temporary restrictions on features, or account suspension, always based on reasonableness.
7.1. Platform Review System
HTP provides a review and comment system designed to allow Clients to share their experiences regarding booked services, promoting transparency, trust, and continuous improvement within the platform community.
7.2. Eligibility to Review
Only Clients who have actually used a service may post reviews about it, ensuring the authenticity and relevance of shared opinions.
7.3. Review Content
Reviews may include star ratings, descriptive comments, suggestions, images, or other multimedia elements, depending on the resources made available by HTP.
7.4. Conduct in Reviews and Comments
The Client undertakes to maintain a respectful, truthful, and constructive tone in their interactions. It is expressly forbidden to publish defamatory, offensive, discriminatory, promotional, or inappropriate content, or any material that infringes on third-party rights.
7.5. Content Moderation
HTP reserves the right to moderate, edit, hide, or remove reviews that violate these Terms and Conditions, particularly in the following cases:
7.6. Review Visibility
The Client acknowledges that reviews may be public and visible to other users, including Service Providers and unregistered visitors.
7.7. Providers’ Right of Reply
Providers may publicly respond to reviews received, encouraging dialogue and transparent resolution of issues or constructive feedback.
7.8. Responsibility for Content
HTP is not responsible for the content of reviews posted by Clients, which remain the sole authorship and responsibility of the Clients themselves. However, HTP undertakes to intervene in cases of clear violations of these Terms and Conditions.
7.9. Influence on Recommendations
Reviews may influence recommendation algorithms, search result rankings, and general service visibility on the platform, in an automated, impartial manner and based on objective criteria.
7.10. Reuse for Promotional Purposes
HTP may reuse reviews or comments, in whole or in part, for promotional, institutional, or informational purposes, including marketing campaigns, social media publications, or internal reports, always respecting authorship and original context.
7.11. Editing or Deletion of Reviews
The Client may, at any time, request the editing or deletion of a published review, provided a justified reason is presented and the modification does not compromise the balance of interactions on the platform.
7.12. Mediation in Disputes
In case of dispute or controversy related to review content, HTP may mediate the situation, request clarifications from the parties involved, and take balanced measures that preserve community integrity and the platform’s collaborative spirit.
7.13. Anonymized Data for Statistical Purposes
HTP may use aggregated and anonymized data from Client reviews and interactions for statistical, promotional, and experience–improvement purposes, without disclosing personally identifiable information without prior consent.
7.14. Sanctions for Misuse
The Client acknowledges that abusive or fraudulent use of the review system — including posting false, manipulated, or malicious content — may result in contractual sanctions, civil or criminal liability, and possible account suspension, in addition to HTP’s cooperation with competent authorities.
7.15. AI Abuse Detection
HTP may use artificial intelligence algorithms to detect abnormal patterns or signs of abuse in reviews, such as multiple accounts, inconsistent behavior, or manipulation attempts. These cases may be subject to analysis or preventive suspension.
7.16. Featured Reviews
The platform may highlight, according to its own criteria, reviews deemed especially useful, relevant, or aligned with HTP principles, through visual tags such as “featured review” or “verified,” without this representing institutional endorsement.
7.17. Review Disputes
In the event of a complaint regarding a review considered false, harmful, or defamatory, the affected Client may submit a justified contestation within 5 business days after notification. The final decision shall rest with HTP, based on good faith and reasonableness.
7.18. Personalized Display
HTP may organize and display reviews based on algorithms that consider criteria such as relevance, affinity with the Client’s profile, or similar experiences. Whenever applicable, Clients will be informed that they are viewing personalized results.
7.19. Replies and Notifications
When a review receives a response from a Provider, HTP may notify the Client, offering the opportunity to reply. The sequence of responses may be limited to ensure clarity and objectivity within the public comment space.
8.1. General Conduct and Legal Compliance
The Client undertakes to use the HTP Platform in an ethical, responsible manner and in accordance with these Terms and Conditions, as well as with the laws applicable in their country of residence and/or at the destination of the contracted services.
8.2. Individual Responsibilities
The Client is solely responsible for:
8.3. Alignment with the Platform Principles
The Client agrees to respect HTP’s principles, which include sustainability, environmental regeneration, holistic well-being, inclusion, cultural diversity, and mutual respect. Abusive, discriminatory, or otherwise inappropriate conduct contrary to these principles may result in a warning, feature limitation, suspension, or account termination, without prejudice to possible legal liability.
8.4. Prohibited Conduct
The Client is expressly prohibited from:
8.5. Account Security and Personal Cybersecurity
The Client is responsible for maintaining the confidentiality of their access data (login and password) and for all actions carried out through their account, except when they can prove unauthorized use by third parties without their fault.
Additionally, the Client must adopt basic cybersecurity measures such as using antivirus software, firewalls, strong authentication, and secure passwords. They are responsible for unauthorized access resulting from negligence or carelessness with their devices.
8.6. Complaints and Communication with the Platform
In the event of incidents, complaints, or dissatisfaction with contracted services, the Client undertakes to report the situation through HTP’s official channels, clearly and with justification, within the defined deadlines.
8.7. Responsibility for Third Parties and Minors
Use of the Platform by minors or third parties under the Client’s responsibility requires appropriate consent and supervision. The Client will be held liable for any actions or damages resulting from such use.
8.8. Cooperation with Verification and Security
Whenever requested, the Client must cooperate by providing additional information for identity verification, validation of suspicious transactions, or resolution of disputes, refraining from exploiting system failures or vulnerabilities for personal benefit.
8.9. Monitoring and Abuse Prevention
Client behavior may be monitored based on objective criteria, such as the number of complaints, patterns of negative reviews, or repeated attempts to violate Platform rules. HTP may use automated or human moderation tools to prevent abuse, including temporary suspensions, language filters, or reputation systems.
8.10. Consequences of Non-Compliance
Failure to comply with the responsibilities set forth in this Chapter may result in warnings, temporary suspension, feature limitation, or permanent account deletion, without prejudice to potential civil, administrative, or criminal liability.
8.11. Humanized and Community-Oriented Conduct
The Client undertakes to maintain a respectful and empathetic attitude in interactions with Providers and other users, promoting a welcoming, inclusive environment aligned with the principles of conscious and regenerative tourism.
9.1. General Commitment of the Platform
Holistic Travel Plan (HTP) undertakes to provide a secure, functional, accessible digital environment aligned with the principles of conscious tourism. This environment aims to allow Clients to explore, compare, book, and manage experiences across the ten categories of services available on the platform.
HTP will make reasonable efforts to ensure the stable and continuous operation of the platform, performing technical maintenance or updates whenever necessary. The platform disclaims liability for indirect losses caused by temporary access failures, technical interruptions, or unavailability, except in cases of proven gross negligence.
9.2. Operational Responsibilities of HTP
HTP is responsible for:
9.3. Limits of Liability Regarding Third-Party Services
HTP cannot be held liable for:
This exclusion of liability does not apply in cases of intent or proven gross negligence by HTP, such as the conscious omission of essential information or the maintenance of fraudulent Providers after prior knowledge.
9.4. Privacy and Data Confidentiality
HTP undertakes to maintain the confidentiality of Clients’ sensitive data, using it only with consent or under the terms of applicable law.
9.5. Improvements and Innovations
The platform may implement technical and functional improvements without prior notice to enhance the Client experience.
9.6. Digital Security
HTP will adopt appropriate cybersecurity measures such as encryption, multi-factor authentication, and continuous vulnerability monitoring.
9.7. Prevention of Abuse and Fraud
HTP may suspend accounts suspected of misconduct and apply preventive sanctions in accordance with these Terms and Conditions.
9.8. Moderation of Content and Services
HTP reserves the right to remove content or services that violate the law or the platform’s principles.
9.9. Digital Accessibility
The platform will ensure minimum accessibility features such as assisted reading, high contrast, and easy navigation, in accordance with the principles and measures set out in Chapter 18 (‘Digital Accessibility and Inclusion’).
9.10. Service Validation
HTP may carry out audits, request documentation, and update Provider information to ensure compliance with the platform’s values.
9.11. Eligibility and Curation
Service, category, or Provider eligibility criteria may be reviewed with prior notice, respecting services already contracted.
9.12. Algorithms and Reorganization
HTP may adjust algorithms, filters, and functionalities transparently, in order to benefit the collective user experience.
9.13. Reporting Channels
Channels will be provided for reporting abuse, errors, or inappropriate behavior.
9.14. Equal Treatment
HTP is committed to treating all Clients equally and respectfully, without any form of discrimination.
9.15. Conflict Mediation
In conflicts between Clients and Providers, HTP may act as a mediator, without assuming financial responsibility except in cases of proven direct fault.
9.16. Limits on Abusive Use
Simultaneous or high-volume bookings may be limited in cases of misuse of the platform.
9.17. Educational Content
HTP may provide and publish educational content on conscious tourism, sustainability, environmental regeneration, holistic well-being, and cultural diversity, in accordance with the principles of the Holistic Tourism Manifesto. This content aims to inform and inspire Clients and Service Providers, promoting more conscious and responsible travel choices.
9.18. Traceability and Integrity
The platform will ensure the registration and tracking of relevant interactions for legal and security purposes.
9.19. Review System
HTP may intervene in the review system in cases of abuse or manipulation, ensuring the right to reply.
10.1. Ownership of Rights
All intellectual property rights related to the brand, logo, trade name, domain, visual identity, graphic interface, navigation structure, features, database, algorithms, source code, and other technical and creative elements of the Holistic Travel Plan (HTP) Platform are the exclusive property of Curiosidade Plena Unipessoal Lda., and are protected by national and international laws on copyright, industrial property, and unfair competition.
10.2. Limitation of Use by the Client
The Client acknowledges that access to and use of the platform do not grant any right, ownership, or license over the elements protected by copyright, trademarks, patents, industrial designs, trade secrets, or other intellectual property rights of HTP, except where expressly authorized in writing.
10.3. Prohibited Acts
It is strictly forbidden to copy, reproduce, modify, distribute, transmit, reverse-engineer, decompile, create derivative works, sell, sublicense, or otherwise misuse the protected elements without HTP’s prior written authorization.
10.4. User-Generated Content (UGC)
10.4.1. Ownership of Copyright
All content created, uploaded, or submitted by the Client on the HTP Platform — including, without limitation, photographs, videos, comments, reviews, suggestions, texts, designs, or other textual, visual, or audiovisual materials — remains the exclusive property of the Client, as the original holder of copyright and related rights, in accordance with applicable legislation.
10.4.2. License Granted to HTP
By submitting content on the Platform, the Client grants HTP (Curiosidade Plena Unipessoal Lda.) a non-exclusive, free, worldwide, transferable, and sublicensable license to:
10.4.3. Client Warranty and Liability
The Client declares and guarantees that:
10.4.4. Data Protection and Image Rights
Any use of personal data or identifiable images of the Client shall comply with the General Data Protection Regulation (GDPR) and applicable legislation, ensuring the Client’s right to request access, rectification, restriction, or deletion of processing, as set out in HTP’s Privacy Policy.
10.4.5. Adaptation and Moderation Rights
HTP may adapt, edit, or adjust content for promotional or technical purposes, provided that it does not distort its meaning or original context. The Client may not demand the retroactive removal of already published materials, except when the use is unlawful or violates privacy rights under the GDPR.
HTP reserves the right, at any time and at its sole discretion, to remove, edit, hide, or restrict access to any Client-submitted content that:
Such removal or moderation does not entitle the Client to any indemnity or compensation.
10.5. Third-Party Content
The platform may contain third-party content — such as images, videos, texts, plugins, external libraries, APIs, or other technological resources — whose use is subject to the licenses and restrictions established by their respective owners. The Client agrees to respect these licenses and not use such content for unauthorized purposes.
10.6. Voluntary Suggestions
Voluntary submission of ideas, improvements, or suggestions by the Client does not grant any right of co-authorship, remuneration, or participation, unless expressly agreed in writing. HTP may freely use them, recognizing, where appropriate, the community’s collaborative value.
10.7. Content Generated with Artificial Intelligence Assistance
If HTP uses artificial intelligence systems to create content — such as service descriptions, summaries, personalized itineraries, or recommendations — the proprietary rights over such materials shall belong exclusively to HTP. The Client agrees not to reproduce, redistribute, or commercialize such content without express authorization.
10.8. Recognition of the Community’s Creative Role
HTP values the co-creation and active participation of its community. Whenever ideas, projects, or features suggested by Clients are implemented, HTP may, at its sole discretion, publicly acknowledge such contributions or propose future ethical and transparent forms of engagement — without this creating any legal bond or compensation obligation.
11.1. Commitment to Applicable Legislation
HTP undertakes to process the Client’s personal data in accordance with these Terms and Conditions, the General Data Protection Regulation (GDPR), and other applicable national and international regulations, ensuring the confidentiality, integrity, and security of the information collected.
11.2. Purposes of Data Collection
The Client’s personal data will be collected for specific, explicit, and legitimate purposes, such as:
11.3. Data Subject Rights
The Client may, at any time, exercise their rights of access, rectification, update, restriction, objection, portability, and erasure of personal data, in accordance with applicable law, by contacting HTP’s Data Protection Officer at the email address indicated in the Privacy Policy.
11.4. Withdrawal of Consent and Direct Marketing
The Client may object to the processing of their data for direct marketing purposes or withdraw previously given consent, without prejudice to the lawfulness of processing carried out prior to withdrawal.
11.5. Data Sharing with Third Parties
HTP will only share personal data with third parties in the following cases:
11.6. International Data Transfers
Whenever data is transferred outside the European Economic Area (EEA), HTP will ensure compliance with applicable legal requirements, namely through standard contractual clauses or an adequacy decision of the European Commission.
11.7. Security Measures Implemented
HTP adopts appropriate technical and organizational measures to prevent unauthorized access, destruction, alteration, or improper disclosure of personal data. However, it cannot be held responsible for security failures resulting from acts or omissions attributable to the Client (e.g., negligence in account use).
11.8. Data Retention Period
Client data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or for the legally required period, after which it will be securely deleted or anonymized.
11.9. Use of Cookies and Similar Technologies
The platform uses cookies and similar technologies to improve navigation, personalize content, and collect statistical data. The Client may configure their browser to limit or block cookies, acknowledging that certain features may become unavailable.
11.10. Processing of Minors’ Data
Use of the platform by minors requires the express consent of parents or legal guardians. HTP does not intentionally collect data from minors without such authorization.
11.11. Security Incident Notification
In the event of a security breach that may significantly affect Clients’ personal data, HTP undertakes to notify the competent supervisory authority and the data subjects transparently and within the legal deadlines.
11.12. Agreement with the Privacy Policy
Acceptance of these Terms and Conditions also implies acknowledgment and agreement with HTP’s Privacy Policy, available on the website.
11.13. Updates to the Privacy Policy
HTP may update its Privacy Policy when necessary, notifying Clients via official channels and/or notices on the platform.
11.14. Integrated Third-Party Features
By using features integrated with third-party services (such as login via Google, Apple, or Facebook), the Client acknowledges that they are also subject to the privacy policies of those external providers.
11.15. Contact with the Data Protection Officer
In case of questions regarding the processing of personal data, the Client may contact HTP’s appointed Data Protection Officer (DPO) directly.
11.16. Responsibility for Third-Party Data
The Client is responsible for ensuring that any third-party data provided (e.g., travel companions’ details) has been obtained with proper consent and that such individuals have been informed about these Terms and Conditions and the Privacy Policy.
11.17. Updating Personal Information
The Client undertakes to keep their personal data up to date and to inform HTP of any relevant changes, ensuring the accuracy of the information contained in their profile.
11.18. Communication in the Event of a Data Incident
In the event of a significant data breach, the Client will be promptly, clearly, and transparently informed, with details of the measures taken and recommended actions for protection.
12.1. Official Communication Channels
All formal communications between HTP and the Client shall preferably be conducted electronically, using the data provided at the time of registration (such as email, platform notifications, or another authorized digital channel).
12.2. Validity of Notifications
Any notification sent to the email address registered by the Client on the platform, as well as any communication made available directly in the Client’s personal account through platform functionalities, shall be deemed valid.
12.3. Language of Formal Communications
Currently, all formal communications from HTP (including automated emails, notifications, and support messages) are provided in English, the language in which the platform operates.
The official interpretation of legal and institutional documents — such as the Cookie Policy, Data Protection and Privacy Policy, and these Terms and Conditions — shall always be made in Portuguese, which will prevail in the event of interpretative discrepancies.
The introduction of Portuguese and other language versions is planned for future development phases of the platform, and their availability will be duly communicated by HTP.
12.4. Types of Communication from HTP
HTP may use internal notifications, emails, automated messages, or other suitable digital means to communicate about:
12.5. Alternative Means in Exceptional Situations
In exceptional situations requiring urgent or security-related action, HTP reserves the right to contact the Client by telephone or other alternative means, provided that the principles of proportionality and privacy protection are respected.
12.6. Official Contact Channels with HTP
All communications from the Client to HTP must be made exclusively through the official email address support@holistictravelplan.pt, regardless of their nature (general inquiries, technical support, reservations, complaints, or suggestions).
12.7. Communication between Clients and Service Providers
Informal communication between Clients and Service Providers may occur through the tools provided by the platform (e.g., chat, booking messages). It is strictly prohibited to:
12.8. Limitation of Liability in Communications
HTP shall not be held liable for communications made outside its official channels or for damages resulting from the Client’s failure to respond promptly to legitimate messages sent by the platform.
12.9. Recording and Traceability of Interactions
For purposes of traceability, legal security, and continuous service improvement, HTP may retain electronic records of communications with the Client (including internal message logs, emails, and support interactions).
13.1. Right to Update
HTP reserves the right to amend, update, or modify these Terms and Conditions at any time whenever necessary to reflect legal, operational, technical, strategic, or market-related changes.
13.2. Prior Notification of Relevant Changes
Whenever there are significant changes that directly impact the rights or obligations of Clients, HTP will send a notification through the platform and/or via email within a reasonable time frame, except in urgent cases due to legal or security reasons.
13.3. Entry into Force and Replacement of Previous Versions
The new version of the Terms and Conditions shall take effect on the date indicated in the communication and will fully replace previous versions, automatically binding all users from that date onward.
13.4. Right to Object and Refund in the Case of Subscription
Continued use of the platform after the entry into force of updates will be considered tacit acceptance of the new conditions.
If the Client does not agree with the changes, they must immediately cease use of the platform and may request the closure of their account.
If the Client has an active paid subscription and chooses to close the account solely due to the changes, they may request, within a maximum of 30 (thirty) days from the date the new conditions take effect, a proportional refund for the remaining unused subscription period. This refund will be limited to the amount actually paid to HTP, excluding any settled commissions, transaction fees, or promotional benefits used.
13.5. Recommendation for Regular Review
HTP recommends that Clients periodically read these Terms and Conditions, available in full on the platform’s website, to stay informed about any updates.
13.6. Version History and Transparency
For traceability and transparency purposes, HTP may make previous versions available and clearly indicate the date of the most recent update.
13.7. Express Consent for Essential Changes
If changes involve essential clauses (e.g., privacy rules, cancellation policies, or payment structure), HTP may require the Client’s express consent before applying the new provisions.
13.8. Prevalence of Official Terms
In the event of any discrepancy between these Terms and Conditions and information contained in promotional materials, FAQs, or other informal communications, the most recent version published on the official HTP website shall always prevail.
13.9. Safeguard of Remaining Clauses
The possible invalidity, nullity, or ineffectiveness of any clause of these Terms and Conditions shall not affect the validity of the remaining provisions, which shall remain fully enforceable.
13.10. Consultation of Previous Versions
Previous versions of these Terms and Conditions are archived by HTP for traceability and transparency purposes. The Client may request access to previous versions by contacting support@holistictravelplan.pt. Only the version in force, published on the official HTP website, shall apply to the relationship between the parties.
14.1. Suspension, Cancellation, or Deletion of the Account by the Client
The Client may, at any time, request the temporary suspension, permanent cancellation, or complete deletion of their account on the HTP platform by sending a request to the official support channel support@holistictravelplan.pt.
14.2. Effects of Voluntary Cancellation
The account closure request does not affect:
(a) the validity of reservations already made and confirmed;
(b) the Client’s responsibility for pending obligations or contractual violations prior to the cancellation date.
14.3. Cancellation Initiated by HTP
HTP may temporarily suspend or permanently cancel the Client’s account, with or without prior notice, in the following cases:
(a) violation of these Terms and Conditions or platform policies;
(b) fraudulent, abusive, misleading, or unlawful practices;
(c) attempted manipulation of the platform’s systems;
(d) offensive, discriminatory behavior or actions contrary to HTP’s ethical and regenerative principles.
14.4. Right to Regularization
When applicable, HTP may issue prior notice regarding the suspension or termination of the account, granting a reasonable period to remedy the situation, except in cases of imminent risk or serious violation.
14.5. Consequences of Account Cancellation
Account cancellation entails:
(a) blocking access to the personal area and platform functionalities;
(b) progressive deletion or anonymization of data in accordance with applicable legal time limits;
(c) public deactivation of reviews, comments, and interactions associated with the account.
14.6. Account Reactivation
Account reactivation may be requested through new registration, except in cases where a permanent penalty was applied for a serious violation of the Terms and Conditions.
14.7. Discontinuation of the Platform or Features
HTP reserves the right to suspend or discontinue, in whole or in part, the platform or certain functionalities, upon prior notification to Clients, except in cases of force majeure or serious risk to the digital integrity of operations.
14.8. Effect on Active Reservations
Account cancellation by the Client does not automatically cancel previously made reservations. To do so, the Client must follow the specific procedures and cancellation policies applicable to each reserved service.
14.9. Data Retention after Cancellation
HTP may retain, in anonymized or pseudonymized form, essential data associated with canceled accounts for purposes of security, statistics, auditing, legal compliance, or continuous platform improvement, in accordance with applicable data protection legislation.
14.10. Non-Waiver of Rights
The failure to exercise, or partial exercise of, any right or power provided in these Terms and Conditions shall not constitute a waiver, novation, or impediment to its future exercise.
14.11. Assignment of the Contractual Position
14.11.1. Assignment by HTP
HTP may assign or transfer, in whole or in part, its rights and obligations arising from these Terms and Conditions to another entity, particularly in the context of corporate restructurings, mergers, acquisitions, strategic partnerships, or similar operations, provided that such assignment is communicated to the Client at least fifteen (15) days in advance.
14.11.2. Client’s Right to Object in the Event of Assignment
If the assignment results in a substantial change to the contractual terms or the processing of the Client’s personal data, the Client may, within thirty (30) days from the date of notification, request account closure and, if applicable, a proportional refund for the remaining unused subscription period. The refund shall be limited to the amount actually paid to HTP, excluding transaction fees, settled commissions, or promotional benefits used.
14.11.3. Prohibition of Assignment by the Client
The Client may not assign, transfer, sublicense, or delegate their account or any rights or obligations arising from these Terms and Conditions without HTP’s prior and express consent, under penalty of nullity and possible suspension or termination of the account.
15.1. Confidentiality
15.1.1. Definition of Confidential Information
For the purposes of these Terms and Conditions, “Confidential Information” refers to all data, documents, communications, technical specifications, business strategies, trade secrets, marketing plans, know-how, and any other tangible or intangible information shared between the parties within the scope of using the HTP platform.
15.1.2. General Duty of Secrecy
Both parties agree to maintain strict confidentiality over all Confidential Information obtained, directly or indirectly, during the term of these Terms and Conditions. Such information may not be disclosed, reproduced, or used for unrelated purposes, except with prior written consent or under legal or judicial obligation.
15.1.3. Mandatory Legal Disclosure
If either party is required to disclose Confidential Information by court order or legal obligation, it must, whenever permitted, notify the other party in advance to allow protective measures to be taken.
15.1.4. Duration of Confidentiality Obligation
The confidentiality obligation shall remain in effect throughout the duration of these Terms and Conditions and for an additional period of five (5) years after their termination, regardless of the cause.
15.1.5. Exceptions to Confidentiality
The following shall not be considered confidential:
(a) information that was already public at the time of disclosure;
(b) information that becomes public through legitimate means;
(c) information lawfully obtained from third parties without breach of confidentiality obligations.
15.1.6. Protection Measures for Information
Both parties commit to adopting appropriate technical, organizational, and legal measures to protect Confidential Information, in compliance with the GDPR and other applicable regulations.
15.1.7. Notification of Confidentiality Breach
Any suspicion or occurrence of a breach must be immediately communicated to the other party, indicating the nature of the violation, affected data, and corrective measures taken.
15.1.8. Joint Liability for Third Parties
Each party shall be liable for the actions of its employees, representatives, subcontractors, or partners concerning compliance with confidentiality obligations.
15.1.9. Return or Deletion of Data
Upon contractual termination and request, Confidential Information must be returned or deleted, except where legal retention is required.
15.1.10. Prohibition of Competitive Use
The use of information obtained through the platform to develop competing platforms, replicate functionalities, or pursue other commercial purposes without HTP’s authorization is expressly prohibited.
15.1.11. Compliance Audits
HTP may conduct internal or external audits to verify compliance with confidentiality obligations by users, partners, or service providers.
15.1.12. Confidentiality of AI Resources
The Client acknowledges that the algorithms and AI tools used by HTP are protected by confidentiality and intellectual property rights and may not be reproduced or used without express authorization.
15.2. Contractual Tolerance
Tolerance regarding the non-compliance with any clause of these Terms and Conditions shall not be interpreted as a waiver of rights nor affect the future enforceability of the violated clause or any other contractual provisions.
16.1. Purpose and Applications
The HTP platform may use artificial intelligence (AI) systems and automated algorithms to:
16.2. Database and Privacy
AI-generated recommendations are based on data such as:
Such data is processed in an anonymized form and in accordance with the applicable data protection legislation.
16.3. Freedom of Choice
HTP’s algorithms are non-binding. The Client retains full freedom to accept or disregard recommendations and is responsible for their choices. HTP shall not be held liable for decisions made solely based on automated suggestions.
16.4. Transparency and Client Control
Whenever functionalities or content are presented based on algorithmic decisions, the Client will be clearly informed and, when technically feasible, may configure or disable such functionalities.
16.5. Ethical Principles
HTP is committed to using ethical, explainable, and transparent algorithms aligned with the principles of the European Charter on Ethics for the Use of Artificial Intelligence in Tourism¹, including:
16.6. Integrated Educational Content
AI may integrate accessible educational content providing explanations on:
These contents aim to promote more conscious decision-making by the Client.
16.7. Client Data Processing
The Client acknowledges that usage data such as preferences, interactions, and browsing behavior may be processed in an anonymized and aggregated manner to improve algorithmic systems. The Client may, at any time, request the anonymization or deletion of such data in accordance with the GDPR and HTP’s Privacy Policy.
16.8. Monitoring and Fairness
HTP implements continuous monitoring mechanisms to mitigate conscious or unconscious bias, ensuring fair and equitable treatment of all Service Providers regardless of their location, size, or language.
16.9. Generation of Personalized Content
Any functionalities that allow the Client to generate personalized content (such as travel plans, summaries, or presentations) must be used ethically. It is strictly prohibited to create content that is:
16.10. Explainability of Algorithms
Whenever possible, HTP will provide clear explanations of the criteria used by its algorithms, ensuring transparency regarding the factors influencing displayed results.
16.11. Technological Updates
HTP may update, replace, or discontinue algorithmic models for technical, legal, operational, or strategic reasons, always respecting the aforementioned principles.
¹ European Charter on Ethics for the Use of Artificial Intelligence in Tourism: a guiding document promoted by European entities to ensure the responsible, safe, and inclusive use of AI in the tourism sector.
17.1. Commitment to Universal Accessibility
HTP is committed to promoting the digital accessibility of its platform, ensuring that its design, functionalities, and content are usable, to the greatest extent possible, by all individuals regardless of their physical, sensory, cognitive, technological, or socioeconomic abilities.
17.2. Compliance with Technical Standards
The platform will be developed in accordance with international accessibility guidelines, namely the Web Content Accessibility Guidelines (WCAG 2.1), with the aim of achieving at least level AA compliance, whenever technically feasible.
17.3. Inclusive Navigation Features
HTP will strive to provide functionalities such as:
17.4. Technical Testing and Continuous Improvement
The platform will undergo regular accessibility testing, supported by specialized technical expertise, in order to identify and correct barriers that may hinder the experience of users with disabilities or specific needs.
17.5. Evaluation of Service Providers with Accessibility Criteria
HTP is committed to including accessibility criteria in the evaluation and recommendation of Service Providers, giving preference to those who promote physical, sensory, and communicational accessibility in their offerings.
17.6. Communication Channels and Feedback
Clients may report access difficulties or make suggestions for accessibility improvements, and HTP’s team will ensure a response and appropriate follow-up within a reasonable timeframe.
17.7. Digital Inclusion and Reduction of Technological Barriers
HTP will adopt practices aimed at reducing technological inequalities, including:
17.8. Valuing Human Diversity
The platform will encourage experiences, activities, and services that promote the inclusion of:
17.9. Education and Awareness
HTP may promote training, campaigns, and educational content on accessibility and inclusion, fostering a genuinely welcoming, empathetic, and regenerative digital community.
17.10. Accessibility and Artificial Intelligence
AI-based functionalities must also comply with digital accessibility principles, promoting interactions that are understandable, adaptable, and empathetic to all user profiles.
17.11. Clear Language and Multilingualism
HTP will promote the use of:
17.12. Usability for Neurodivergent Individuals
HTP also considers usability for neurodivergent individuals, including those with dyslexia, autism spectrum disorders, or attention deficits, adopting cognitive design best practices whenever technically feasible.
17.13. Active Listening and Co-Creation
The commitment to accessibility includes active listening to the community: suggestions, user experiences, and improvement proposals will be gathered directly from users with specific needs, fostering a continuous and collaborative process of platform enhancement.
17.14. European Legal Compliance
The HTP platform will be developed in compliance with European Directive 2019/882 on Accessibility Requirements for Products and Services, whenever applicable to the nature of its digital operation.
18.1. Promotional Campaigns and Special Offers
HTP may, occasionally or on a permanent basis, offer promotional campaigns, discount vouchers, welcome offers, promotional codes, and loyalty programs aimed at promoting sustainable, regenerative experiences aligned with the platform’s principles.
18.2. Application Criteria
Participation in these campaigns is subject to the specific terms and conditions of each promotional action, which will be duly disclosed at the time of enrollment or use and may include criteria such as:
18.3. Rules on Vouchers and Promotional Codes
Vouchers and promotional codes:
18.4. Personalized Discount Grants
HTP may, at its sole discretion, grant personalized discounts based on the Client’s platform usage history, preferences, sustainability profile, or active participation in the community (e.g., responding to surveys, providing feedback, or engaging in events).
18.5. Loyalty Programs
Loyalty programs eventually made available by HTP will allow Clients to accumulate points, credits, badges, or progressive advantages through recurring use of the platform. These benefits:
18.6. Prohibition of Fraudulent Conduct
The granting of any promotional or loyalty benefit is subject to compliance with the platform’s Terms of Use. It is strictly forbidden for the Client to:
18.7. Suspension and Cancellation of Benefits
HTP reserves the right to suspend, modify, or cancel any promotional campaign, discount code, or loyalty program at any time, for commercial, technical, or legal reasons, by notifying Clients through the website or registered email, where applicable.
18.8. Cancellations Involving Benefits
In the event of cancellations of bookings that have used promotional discounts or vouchers, specific refund conditions may apply, which will be communicated at the time the benefit is used.
18.9. Educational Campaigns with Benefits
HTP may also offer educational or awareness campaigns in which Clients receive symbolic or monetary benefits for participating in activities that promote regenerative tourism, such as:
19.1. Communication Features Provided
Clients may interact directly with Service Providers through tools made available on the platform, including but not limited to:
19.2. Conduct Standards in Interactions
All interactions must be guided by mutual respect, appropriate language, good faith, and alignment with the core values of HTP. The following are strictly prohibited:
19.3. Possibility of Intervention by HTP
HTP does not normally interfere with communications between Clients and Service Providers, respecting the autonomy of both parties. However, it may intervene in a limited and proportional manner in the following situations:
19.4. Communication Best Practices
HTP may recommend, without imposing any obligation, that parties respond to messages within a reasonable timeframe to ensure a respectful, functional, and efficient experience for all users.
19.5. Prohibition of Misuse of the Messaging System
It is strictly forbidden to use the platform’s messaging system for sending:
19.6. Prohibition of Disintermediation
Clients are strictly prohibited from proposing, requesting, or accepting services outside the platform with Service Providers identified through HTP, unless expressly and formally authorized by HTP. Violation of this clause may result in suspension or termination of the Client’s account, in addition to other applicable measures.
19.7. Evidentiary Value of Communications
Communications maintained between the parties on the platform may serve as documentary evidence in judicial or extrajudicial proceedings, including mediation processes, administrative complaints, or disputes between users.
19.8. Reporting and Support Channel
HTP encourages Clients to promptly report any situations of discomfort, misconduct, suspected fraud, or inappropriate behavior by Service Providers using the official support channels. All reports will be handled with confidentiality, responsibility, and without retaliation.
20.1. Nature of HTP’s Role
HTP acts exclusively as a digital intermediary, providing a platform through which Clients can discover, select, and book services offered by independent Providers. HTP is not a party to the direct contractual relationship between the Client and the Service Provider, nor does it perform, supervise, or physically validate the execution of contracted services.
20.2. Exclusion of Responsibility for Service Execution
Accordingly, HTP is not responsible for any failures, delays, changes, cancellations, omissions, damages, behaviors, or any dissatisfaction arising from the execution of services contracted with the Provider, including but not limited to:
20.3. Primary Responsibility of the Provider
Responsibility for refunds, compensations, changes, claims, or dispute resolution lies primarily with the Service Provider, according to the conditions previously defined and accepted at the time of booking.
20.4. Optional Mediation by HTP
HTP may, at its sole discretion and without this constituting recognition of liability, act as a facilitator of communication or informal mediation between the Client and the Provider, in order to promote understanding and, whenever possible, amicable resolution.
20.5. Situations of Direct Responsibility by HTP
HTP shall only assume direct responsibility towards the Client when it is objectively proven that:
20.6. Trust and Review Mechanisms
The Client acknowledges that HTP does not carry out on-site inspections, curations, or continuous verifications of all information provided by Service Providers. However, HTP undertakes to maintain:
All with the purpose of preserving the integrity and trust of the platform.
20.7. Priority of Internal Conflict Resolution
In case of a conflict, the Client must first use the platform’s internal channels to attempt resolution with the Provider before resorting to external instances, except in cases of urgency, risk to physical integrity, or clear violation of the law.
20.8. Subjective Expectations
HTP cannot be held responsible for subjective expectations of the Client that are not expressly stated in the service description or that arise from personal interpretations of the experience.
20.9. Limits on Experience Evaluation
The Client acknowledges that the evaluation of services must be limited to the experience provided by the Provider and shall not attribute to HTP any responsibility for facts beyond its role as an intermediary.
21.1. Reporting Misconduct
The Client may report to HTP, through the appropriate channels on the platform, any misconduct, offensive content, suspicious activity, violation of these Terms and Conditions, misleading offer, fraud, discrimination, harassment, or any behavior that contradicts HTP’s principles of ethics, safety, and sustainability.
21.2. Commitment to Impartial and Confidential Review
HTP undertakes to review all reports received with impartiality, confidentiality, and diligence, respecting the rights of defense of the parties involved, and may adopt corrective, preventive, or disciplinary measures according to the seriousness and nature of the facts investigated.
21.3. Possible Measures in Case of Infraction
The measures to be adopted by HTP may include, but are not limited to:
21.4. Request for Evidence and Confidentiality
Whenever necessary, HTP may request evidence, screenshots, messages, or other relevant information for the investigation of reported facts, ensuring confidential treatment of the data received.
21.5. Bad-Faith Reports
Reports made in bad faith, with the intent to harm third parties or manipulate ratings and reputations, may result in liability of the reporter and the application of sanctions provided for in these Terms and Conditions and applicable law.
21.6. Internal Record and Prevention of Recurrence
HTP may maintain an internal record of reports and sanctions applied to identify recurring patterns of platform misuse and to improve its security and moderation policies.
21.7. Abuse of Reporting Channels
Improper use of the reporting channels, such as excessive, abusive, or irrelevant submissions, may result in temporary restrictions on access to those channels, at HTP’s discretion.
21.8. Right of Response by the Reported Party
Whenever possible and without compromising the investigation, the reported user or Provider will be notified of the complaint and may present their version of events, ensuring the right to respond.
22.1. Grounds for Suspension or Removal
HTP may temporarily suspend or permanently remove the Client’s access to the platform whenever there is evidence of a serious, repeated, or intentional violation of these Terms and Conditions, the platform’s internal policies, or applicable law.
22.2. Severity and Immediacy of the Measure
Suspension or removal may occur with or without prior notice, depending on the severity of the infraction, particularly when any of the following are at risk:
22.3. Preventive Suspension
Suspension may be preventive, aimed at enabling an internal investigation into the Client’s behavior. During this period:
22.4. Account Reactivation
Possible reactivation of a suspended account will depend on internal review by HTP and fulfillment of complementary requirements, such as:
22.5. Consequences of Permanent Removal
In cases of permanent removal:
22.6. Additional Legal Measures
HTP may take appropriate legal measures against any Client whose conduct has caused damage to the platform, Service Providers, other users, or the institutional reputation of HTP, including:
23.1. Definition and Examples
HTP shall not be held liable for any delay, performance failure, or impossibility to fulfill contractual obligations resulting from unforeseeable or unavoidable events beyond its reasonable control, including but not limited to:
23.2. Communication and Temporary Suspension
The party affected by force majeure shall notify the other party as soon as possible. During this period:
23.3. Liability Exemption
Neither party shall be liable for losses or damages resulting from contractual non-performance caused exclusively by force majeure, provided that:
23.4. Contract Termination for Extended Duration
If the force majeure situation lasts for more than thirty (30) consecutive days:
23.5. Treatment of Amounts Already Paid
Where applicable:
23.6. Unaffected Obligations
Payment obligations relating to services already performed before the occurrence of force majeure remain unchanged and enforceable.
23.7. Renegotiation of Conditions
The parties agree to:
23.8. Good Faith and Cooperation
The application of this clause does not exempt either party from the duty to:
24.1. Partial Validity
The eventual invalidity, nullity, or ineffectiveness of any provision of these Terms of Use shall not affect the validity and enforceability of the remaining clauses, which shall remain in full force and effect.
24.2. Omission and Tolerance
Any omission or tolerance by either party regarding the exercise of rights provided under this contract:
24.3. Nature of the Legal Relationship
The relationship between the Client and HTP is strictly contractual, between legally independent parties. In particular, it does not establish:
24.4. Binding Effect and Contractual Assignment
This contract binds the parties, their successors, and any authorized assignees. It is prohibited to:
24.5. Official Version
In case of divergence between translated versions of these Terms of Use:
24.6. Digital Acceptance
Digital acceptance of these Terms of Use, carried out by means of:
Has full legal validity and binds the Client to its contractual provisions.
24.7. Systematic Interpretation
These Terms of Use shall be interpreted systematically and coherently:
25.1. Sending of Communications
By accepting these Terms and Conditions, the Client authorizes HTP, based on their consent, to send informational and promotional communications by electronic means, including newsletters, personalized suggestions, special campaigns, relevant offers, and news about the platform and its services.
25.2. Subscription Cancellation
The Client may, at any time, revoke this consent and cancel the subscription of promotional communications through a specific link included in the messages or through the communication preferences available in their user profile.
25.3. Essential Communications
The cancellation of promotional communications does not prevent HTP from continuing to send essential messages related to the Client’s account, such as booking confirmations, technical notices, contractual changes, or security updates.
26.1. Guarantee of Legal Rights
No clause of these Terms and Conditions restricts the Client’s legal rights as a consumer, under the legislation in force in their country of residence, including, among others, the right to clear information, contractual protection, and the right of withdrawal, where applicable.
26.2. Commitment to Consumer Protection Legislation
HTP undertakes to respect all consumer protection regulations established by Portuguese and European legislation, or by the legislation of the Client’s country of residence, when applicable, particularly regarding transparency, data protection, cancellation, and refunds.
26.3. Right of Withdrawal
When applicable under legal terms, the Client may exercise the right of withdrawal within the legally established period, except for the exceptions provided by law, such as services whose execution begins before the end of the period with the Client’s consent.
27.1. Official Version
The original and official version of these Terms and Conditions is written in English.
27.2. Translations for Convenience
HTP may make translations of these Terms available in other languages. In the event of interpretative conflict between versions, the English version shall prevail.
27.3. Responsibility for Understanding
The Client acknowledges that it is their responsibility to understand the full content of these Terms and Conditions and, in case of doubt, should contact HTP before continuing to use the platform.
28.1. Amicable Resolution
The Client undertakes to seek, as the first means, the amicable resolution of any conflicts through HTP’s official support channels.
28.2. Mediation by the Platform
HTP undertakes to analyze all complaints with impartiality and promptness, promoting, whenever possible, mediation between the Client and the Service Provider involved.
28.3. Extrajudicial Dispute Resolution
If an amicable solution is not possible, the Client may resort to extrajudicial dispute resolution mechanisms, including:
28.4. Competent Court and Applicable Law
Unless otherwise required by mandatory law, the competent court shall be that of the District of Faro, Portugal, to settle any judicial matters. This contract shall be governed by Portuguese law and, subsidiarily, by the legislation of the European Union applicable to digital platforms and consumer rights.
28.5. Partial Nullity
The possible nullity of any contractual clause shall not affect the validity of the remaining provisions, which shall remain fully in force.
28.6. Prevalence of the English Version
In the event of a divergence between language versions, the English version shall prevail for all legal purposes.
Contractual Annexes and Supplementary Documents
Document Integration
The annexes, policies, supplementary terms, updates, and informational documents made available by HTP on its website form an integral part of these Terms and Conditions for all legal purposes, provided that:
Binding Documents
The following shall be considered binding supplementary documents whenever published or mentioned on the platform:
The digital versions of these documents, as published on HTP’s official website:
Updates and Client Consultation
HTP may periodically update or modify the supplementary documents. The Client undertakes to:
Hierarchy in Case of Conflict
In case of conflict between these Terms and Conditions and any annex, policy, or supplementary term:
Supplementary documents available in multiple languages shall, for legal purposes:
Version History and Dates
Summary of Consumer Rights (Portugal and European Union)
This summary is intended to inform end users of the Holistic Travel Plan (HTP), operated by Curiosidade Plena Unipessoal Lda, about the main rights guaranteed by consumer protection legislation in Portugal and the European Union. This document is informational and does not replace the full reading of the HTP Terms and Conditions.
All consumers have the right to receive clear, truthful, and complete information about prices, applicable fees, booking conditions, cancellation policies, and service features before making any purchase or reservation.
Under Directive 2011/83/EU and Decree-Law No. 24/2014 (Portugal), consumers have the right to cancel remote service purchases (online or by phone) within 14 days after contracting, except for cases provided by law — such as services with fixed dates or personalized arrangements.
In the event of a valid cancellation or non-performance of the service, the consumer is entitled to a refund of the amounts paid within a maximum of 14 working days, in accordance with applicable policies and current legislation.
Consumers may submit complaints through the Electronic Complaints Book:
• www.livroreclamacoes.pt
• Or directly to HTP via email: support@holistictravelplan.pt.
HTP commits to respond to complaints within a maximum of 15 working days.
Consumers have the right to resort to alternative dispute resolution entities, such as:
• Centro de Arbitragem de Conflitos de Consumo do Algarve – www.consumidoronline.pt
• European Online Dispute Resolution (ODR) Platform – https://ec.europa.eu/consumers/odr/
Under the GDPR (Regulation (EU) 2016/679) and Law No. 58/2019 (Portugal), consumers have the right to access, rectify, erase, and port their personal data, which can be exercised by contacting privacy@holistictravelplan.pt.
For more information about consumer rights or the HTP Terms and Conditions, contact:
• support@holistictravelplan.pt
This summary is for informational purposes only. For full and updated details, please refer to the HTP Terms and Conditions and applicable legislation.
All prices displayed on the HTP platform must include mandatory taxes and applicable fees, unless otherwise clearly specified. Any additional costs (such as local taxes, optional services, or supplements) must be disclosed before completing the booking, ensuring full transparency.
When HTP acts as an intermediary, Service Providers (accommodations, activities, transportation, etc.) are legally responsible for performing the contracted services. HTP undertakes to assist the consumer in communication and problem resolution but does not assume direct responsibility for service execution, except where provided by law or contract.
In the event of problems with the contracted service (such as unavailability, significant changes, or non-compliance), the consumer has the right to assistance from HTP to find suitable solutions, including communication with the provider, mediation, or, if applicable, support for refund or alternatives.
Under Decree-Law No. 17/2018 (transposing Directive 2015/2302/EU), if HTP offers package travel (combining accommodation, transportation, and/or activities), consumers will have additional rights — such as protection in case of insolvency of the organizer and the right to adequate assistance during the trip.
This summary and other documents are currently available in English and will be available in several languages in the future. In case of interpretation discrepancies, the English version shall prevail, unless otherwise required by law.
HTP undertakes to respond to all complaints within a maximum of 15 working days. If it is not possible to provide a final response within that period, the consumer will be informed of the reason for the delay and the expected deadline for definitive resolution.
In addition to refunds, the consumer may, when applicable, request repair, replacement of the service, proportional price reduction, or appropriate compensation, under Portuguese and European legislation, in cases of non-performance or defect of the contracted services.
The consumer has the right to receive a detailed invoice or receipt for the contracted services, issued by the Service Provider or HTP (when applicable), in accordance with current tax obligations.
This document is periodically reviewed and updated to reflect legal changes or HTP practices. The most recent version will always be available on the official HTP website, in the Policies and Privacy Center.
In addition to the complaint channels provided by HTP and the Electronic Complaints Book, consumers may file complaints with the Food and Economic Safety Authority (ASAE) or other competent regulatory bodies, depending on the nature of the contracted service.
Consumers may exercise their right to submit complaints through the Electronic Complaints Book (www.livroreclamacoes.pt) or the official mobile application, available on digital platforms, ensuring accessibility and formal registration of complaints.
In cases where the right of withdrawal involves physical goods (when applicable), the consumer may be responsible for the direct return costs, unless the supplier or provider agrees otherwise. For services, this point does not apply, except when expressly indicated.
Consumers may, at their discretion, take out travel, cancellation, or other protection insurance, always on an optional and transparent basis. Such insurance is not mandatory for the use of HTP services but may offer additional guarantees in unforeseen situations.
This summary is based on the main consumer protection standards, including:
• Decree-Law No. 24/2014 (distance and off-premises contracts);
• Decree-Law No. 17/2018 (package travel and linked travel services);
• Regulation (EU) 2016/679 – GDPR (personal data protection);
• Other applicable national and European legislation.
To help consumers understand how rights are applied in practice, here are some examples:
• Cancellation within 14 days: a client who books a retreat and cancels within this period, before the start of the service, is entitled to a full refund, except for legal exceptions.
Yes, provided it is within the legal deadlines and according to the applicable policies (see Terms and Conditions and withdrawal clause).
• How do I file a complaint?
Through the Electronic Complaints Book (www.livroreclamacoes.pt), the official application, or directly by email to support@holistictravelplan.pt.
HTP provides client support, facilitating communication with providers and helping to find solutions or refunds when applicable.
This summary is only an informative and simplified guide to the main consumer rights. In cases of doubt, specific situations (such as promotions, package travel, or personalized services), or interpretation conflicts, the full HTP Terms and Conditions—available in the Policies and Privacy Center—shall always prevail.
Version History and Dates
Informed Consent Form – Final Client of the Holistic Travel Plan (HTP) Platform
This Form aims to ensure that the Client fully understands the nature, objectives, methodology, potential physical, emotional, or psychological effects, and possible contraindications of the services involving sensitive practices booked through the HTP Platform.
This form applies to services that involve, namely:
By accepting this form, the Client declares:
– Having received clear and sufficient information about the service to be provided;
– Having been informed about possible risks, side effects, limitations, or contraindications;
– Being aware that they may interrupt the activity at any time;
– Voluntarily authorizing the chosen practice.
The Client may refuse or withdraw consent at any time, before or during the activity, without justification, and must inform the Provider directly.
HTP acts solely as a technological and informational intermediary. The Client acknowledges that:
– HTP does not directly perform the services advertised;
– Each Provider is fully responsible for the ethics, safety, and execution of the services offered;
– HTP shall not be held responsible for physical, psychological, or spiritual effects arising from the experience, except in cases of proven negligence in platform moderation.
Consent may be digitally recorded through the HTP platform or systems used by the Provider. All information shared by the Client within the scope of the practice will be kept confidential, except when disclosure is legally required.
The Client declares:
– To be of legal age and fully capable of giving consent;
– To be in adequate physical and emotional condition for the experience;
– To have informed the Provider in advance of any conditions requiring special attention.
By proceeding with the booking of a service identified as a sensitive practice, the Client confirms that they have understood the content of this form and consent freely, knowingly, and consciously.
The digital acceptance of this Form – through a button, checkbox, or electronic signature – has legal validity and will be archived by the Platform or the Provider, as applicable.
This form will be made available in the main language of the booking. HTP reserves the right to update this document as necessary, notifying users affected by relevant changes.
The Client may, at any time, report to HTP any inappropriate behavior, abusive practices, or discomfort related to the experience, through the communication channels made available by the platform. Reports will be handled with confidentiality and diligence and may result in internal investigation, suspension, or removal of the Provider.
In case of a conflict related to the provision of the service, the Client undertakes to first communicate with HTP, which may mediate an amicable solution between the parties. If the conflict persists, the law of the place where the service was provided shall apply, or, if applicable, the resolution mechanisms provided in the General Terms and Conditions.
Version History and Dates
English 
Portuguese