FAQ

1. How do I create an account?
Visit holistictravelplan.pt and click Sign Up in the top menu. You can register using your email address or log in with a supported social media account.

2. Is HTP only for international travel?
No. HTP also helps you find holistic and regenerative services near you — perfect for local experiences and weekend getaways.

3. How do I book a service?
Once you find a listing that resonates with you, click Book Now, choose your dates or time slot, and follow the steps to complete payment. Some providers may require manual confirmation.

4. Can I book multiple services together?
Yes. HTP allows you to add services to your wishlist and book several at once in a single checkout process, depending on provider availability.

5. What are the accepted payment methods?
We accept major credit/debit cards, secure online payment methods, and (where available) bank transfers. All payments are processed via an encrypted system.

6. What is the refund policy?
Each listing displays its specific cancellation and refund policy. You can also view the general platform cancellation options here.

7. Is my data safe with HTP?
Yes. HTP is fully compliant with the EU’s GDPR regulations. Your personal data is protected, never sold, and only used to improve your experience.

8. What makes HTP different from other travel platforms?
HTP is built on 5 Holistic Travel Principles — Regeneration, Toxin-Free Living, Cultural Empowerment, Slow Travel, and Inner Harmony. Every service listed is curated to align with these values.

9. Can I trust the providers listed?
Yes. All service providers are screened before joining. We prioritize transparency and include reviews, sustainability disclosures, and relevant credentials on each listing.

10. How do I contact a service provider?
Once you book a service (or in some cases, before booking), you can message the provider directly through your HTP dashboard.

11. I forgot my password. How do I reset it?
Click “Forgot Password?” on the login page. Enter your email, and we’ll send you a link to reset your password securely.

12. I’m not receiving the confirmation email. What should I do?
Check your spam or junk folder first. If it’s not there, make sure you entered the correct email address. Still no luck? Contact us at support@holistictravelplan.pt.

13. I can’t log in. What could be the problem?
Common reasons include:

•Incorrect password or email

•Using a different login method than when you registered (e.g., Google login vs email)

•Account not yet activated via confirmation email

Try resetting your password or contacting support if the issue persists.

14. How do I change the email or password on my account?
Log into your account, go to My Account > Settings, and update your email or password securely. You’ll be asked to verify your identity.

15. Can I delete my account?
Yes. Email us at support@holistictravelplan.pt with the subject line “Account Deletion Request.” We’ll confirm your identity and process your request according to GDPR standards.

16. How can I access or download my personal data?
To request a copy of your personal data (as allowed by GDPR), send an email to support@holistictravelplan.pt with the subject “Personal Data Request.” We will respond within 30 days.

17. What ethical standards can I expect from service providers on HTP?
HTP only works with providers who commit to ethical, respectful, and conscious practices. This means:
• Clear communication and informed consent;
• Respect for personal boundaries and privacy;
• No manipulation, coercion, or spiritual abuse;
• Honest marketing and transparency in sustainability claims.
If you ever experience behavior that violates these values, please report it through the platform or contact support@holistictravelplan.pt.

18. How does HTP support cultural empowerment?
HTP celebrates and protects the richness of cultural traditions. Services listed on HTP may include ancestral knowledge, rituals, or community-based practices. Providers are expected to:
• Represent cultural elements respectfully and truthfully;
• Credit lineages or communities when relevant;
• Avoid cultural appropriation or stereotyping.
You’ll often find cultural context or educational notes in the service descriptions, and we encourage you to engage mindfully with these offerings.

19. What does “toxin-free” mean on HTP?
Toxin-free services aim to reduce your exposure to harmful substances. This can include:
• Organic or natural products for cleaning, cooking, and personal care;
• Accommodations without mold, synthetic fragrances, or chemical-heavy materials;
• Food that’s locally grown, chemical-free, and ethically prepared.
You can filter listings by “toxin-free” to find services aligned with your health and environmental values.

20. What is slow travel and how does HTP support it?
Slow travel means moving intentionally and immersing yourself deeply in the places you visit. On HTP, you’ll find:
• Multi-day or longer-term experiences that foster connection;
• Options to stay with locals, attend workshops, or participate in community rhythms;
• Opportunities to avoid rushed tourism and discover off-the-beaten-path gems.
It’s not just about going slowly — it’s about being present.

21. What does it mean when a service is regenerative?
Regenerative tourism actively gives back — to nature, to culture, and to people. Services labeled as regenerative might:
• Restore ecosystems or protect biodiversity;
• Support local economies and craftspeople;
• Use eco-architecture and renewable energy;
• Revive cultural heritage or ancestral knowledge.
You can filter by “regenerative” and learn more through each listing’s sustainability indicators.

22. Why was my payment declined?
Payment failures can happen due to:
• Insufficient funds
• Card expiration or restrictions
• Bank blocking international transactions
Please try another card or contact your bank. If the issue persists, email us at support@holistictravelplan.pt.

23. I accidentally booked the wrong date. What can I do?
Contact the service provider immediately through your dashboard. If the provider agrees to change the date, HTP will update the booking. Policies vary, so check the cancellation terms on the listing.

24. I want to cancel a booking — will I get a refund?
Refund eligibility depends on the provider’s cancellation policy. You’ll find it clearly listed on the service page. Some offer full refunds up to a certain number of days before the booking, while others have stricter terms.

25. My booking was canceled by the provider. What now?
You’ll receive a full refund, including service fees. HTP may also suggest alternative services through our AI assistant (when available). Frequent provider cancellations are reviewed by our team.

26. I didn’t receive a booking confirmation. What should I do?
Booking confirmations are sent by email and also appear in your HTP dashboard > Bookings. If you don’t see it, check your spam folder. Still missing? Contact us at support@holistictravelplan.pt.

27. The provider didn’t show up. What should I do?
Please contact the provider first — delays or misunderstandings can happen. If unresolved, report the issue to HTP support. You may be eligible for a refund depending on the situation.

28. Can I edit my profile details later?
Yes. After logging in, go to My Account > Profile Settings to change your name, email, preferred language, or saved payment method.

29. Can I save services I like and book them later?
Absolutely. Use the Wishlist feature to save services you’re interested in. You can combine wishlist items and book them all at once when you’re ready.

30. What does “manual confirmation” mean for some bookings?
Some services require the provider to confirm availability before your booking is finalized. You’ll see a notice during checkout. Your card won’t be charged until the booking is approved.

31. Will I get a receipt or invoice after booking?
Yes. After every successful booking, HTP sends you a detailed receipt by email and stores it in your Bookings section for download.

32. Can I leave a review after my experience?
Yes. After your service is completed, you’ll receive an email invitation to leave a review. You can also leave reviews through your HTP dashboard > Past Bookings. Reviews help future users and keep the platform accountable.

33. What should I include in my review?
We encourage you to share:
• The overall quality of the experience
• The provider’s communication and professionalism
• The accuracy of the listing
• Any standout sustainable or regenerative practices
• Your emotional or personal impression, if relevant
Honest, respectful feedback benefits everyone.

34. Can providers reply to my review?
Yes. Providers can post a public reply to your review. This helps create transparent dialogue and context, especially if any issues arise.

35. What if I had a negative experience?
Please leave a truthful review and also report the issue to support@holistictravelplan.pt. If the situation involved unethical behavior or serious problems, our team will investigate. Refunds or follow-up actions may apply depending on the case.

36. How do I report a provider or listing that seems misleading or harmful?
Click “Report this listing” on the service page or email us directly at support@holistictravelplan.pt. Please include details and any relevant screenshots. We take these reports seriously and review all cases individually.

37. Will I be notified if HTP takes action after I report something?
While we can’t always share internal decisions in detail, we do inform users when their report leads to moderation or removal actions — especially in sensitive or urgent situations.

38. I didn’t receive a confirmation email after booking. What should I do?
First, check your spam or promotions folder. If it’s not there within 10 minutes, log in to your HTP dashboard to see if the booking appears under “My Bookings.” If it doesn’t, please contact support@holistictravelplan.pt.

39. The booking disappeared from my dashboard — what happened?
This may happen if:
• The provider rejected or cancelled the booking
• The payment didn’t go through
• There was a technical error
Contact support with your booking date and service name, and we’ll help resolve it.

40. I made a booking but the provider hasn’t responded.
Some services require manual confirmation. Please give the provider up to 48 hours to respond. If you don’t hear back, you can:
• Cancel the booking and get a refund (if within the cancellation window)
• Contact us to assist in reaching the provider
• Browse alternative options on HTP

41. My payment failed. What can I do?
Double-check your card details and available balance. You can also try:
• Using a different card or payment method
• Ensuring your bank hasn’t blocked the transaction
If the issue persists, email support@holistictravelplan.pt — we’re here to help.

42. I want to change the date of my booking. How do I do that?
Go to your dashboard > My Bookings > Select the booking > Click “Request Change”.
Note: Some providers allow date changes, others may require cancellation and rebooking. If you’re unsure, message the provider directly first.

43. The provider changed the service after I booked — is that allowed?
Substantial changes (like location, timing, or main offering) must be agreed on by both parties. If something feels unfair, you can:
• Decline the changes and cancel with a refund
• Report the situation to support@holistictravelplan.pt

44. I accidentally booked the wrong date — can I get a refund?
If the mistake is reported within 24 hours and the service hasn’t started, many providers are flexible. Refunds depend on the cancellation policy chosen. Contact the provider first, then HTP support if needed.

45. The service was cancelled by the provider — what happens now?
You’ll receive a full refund including any platform fees. Our AI assistant or support team will help you find similar services if desired.

46. I forgot my password — how can I reset it?
Click “Forgot Password?” on the login page. You’ll receive an email with instructions to reset it. If you don’t see the email within a few minutes, check your spam folder or contact support@holistictravelplan.pt.

47. I can’t log into my account. What should I check?
Make sure you’re using the correct email address and that there are no typos. If the problem persists:
• Try resetting your password
• Clear your browser cache or try a different device
• Contact support if you’re locked out or if your account was deactivated by mistake

48. Can I change the language or currency shown on the platform?
Yes. Scroll to the footer of the page or access your Account Settings to select your preferred language and currency. This helps personalize your browsing and booking experience.

49. What currency will I be charged in?
HTP charges you in the currency you select at checkout. Currency exchange rates may apply depending on your bank or payment method. All prices are shown transparently before confirmation.

50. What is the wishlist and how do I use it?
The wishlist lets you save services you’re interested in without booking right away. To use it:
• Click the heart icon ♥️ on any listing
• View your saved items under “My Wishlist”
• From there, you can start a booking, compare options, or build an itinerary

51. Can I share my wishlist with someone?
Yes (coming soon). HTP will allow you to generate a shareable link to send your wishlist to friends, family, or travel partners — perfect for group planning.

52. What is the itinerary tool and how does it help?
The itinerary tool helps you combine multiple bookings into one plan. It allows you to:
• View your trip in a timeline
• Organize services by location, category, or time
• Make all payments in one transaction (where available)
• Track sustainability impact per trip (AI-powered feature when available)

53. I want to delete my account — how can I do that?
You can request account deletion under Account Settings > Privacy Options. This complies with GDPR and ensures your personal data is removed. You can also email support@holistictravelplan.pt to request deletion or data access.

54. Why can’t I see availability for a service I want to book?
Some providers don’t use real-time calendars. In those cases:
• You may need to send a booking request first
• The provider must confirm availability manually
We recommend messaging the provider directly via the listing page.

55. What if I book two services at the same time by mistake?
If you book overlapping services, you can:
• Cancel one (according to its cancellation policy)
• Or request a reschedule from the provider
Double-check your itinerary before confirming bookings to avoid time conflicts.

56. How do I message a provider before booking?
On each service page, you’ll see a “Message Provider” button. You can use this to ask questions about timing, logistics, diets, or any specific needs before confirming your booking.

57. Will I be charged right away when I book?
Yes — unless the service requires manual confirmation. In that case:
• Your card will only be charged once the provider confirms the booking
• You’ll receive a confirmation email when payment is finalized

58. Are taxes and fees included in the price?
Yes. All platform service fees and applicable taxes are included in the final amount shown during checkout — no hidden costs.

59. What kind of services can I book on HTP?
HTP hosts 10 main categories including accommodations, retreats, teacher trainings, cultural experiences, local markets, toxin-free food, nature activities, transportation, wellness services, and conscious events. Each one follows sustainability and regenerative guidelines.

60. Is HTP safe to use?
Yes. HTP takes your safety seriously:
• Providers are screened for ethics, experience, and alignment with our values
• Secure payment processing is in place
• Emergency contact information is available on bookings
• You can always report any suspicious or inappropriate behavior

61. I don’t have fixed travel dates — can I still use the platform?
Absolutely. Use the Wishlist feature to save services you’re interested in, then come back to book them once you finalize your dates. Many providers offer flexible date ranges.

62. Can I contact support via WhatsApp or phone?
Currently, support is offered via email. We’re working to add live chat and possibly WhatsApp support in the near future. For urgent issues, please write to support@holistictravelplan.pt with “URGENT” in the subject line.

63. Can I use HTP if I’m not traveling?
Yes. Many services listed are local — such as yoga classes, events, or toxin-free food delivery. HTP supports both travelers and locals seeking conscious living experiences nearby.

64. I accidentally paid twice — how can I fix this?
If you were charged more than once for the same booking, contact support@holistictravelplan.pt immediately. Provide the booking reference and payment details — we’ll investigate and issue a refund if confirmed.

65. I booked but didn’t receive any contact from the provider. What should I do?
Log into your account and check if the booking was confirmed. If it was and the provider hasn’t contacted you:
• Message the provider through your dashboard
• If there’s still no reply within 48 hours, contact HTP support so we can intervene

66. The service was very different from what was described.
We’re sorry to hear that. Please:
• Leave an honest review describing your experience
• Email support@holistictravelplan.pt with details and evidence (photos, screenshots)
We’ll investigate, mediate where needed, and take appropriate action with the provider.

67. Can I combine bookings and pay all at once?
Yes. You can add multiple services to your cart or itinerary and check out in a single transaction — even across different categories and providers (as long as the dates don’t conflict).

68. I accidentally booked the wrong number of people. What can I do?
Message the provider as soon as possible. They may adjust the booking or ask you to cancel and rebook, depending on their policy and availability.

69. What happens if I’m late to a service?
It’s best to notify the provider directly via the messaging tool.
Some providers may wait, others may not guarantee full participation or refunds for late arrivals. Always check the listing details for lateness policies.

70. Can I filter services for families, kids, or solo travelers?
Yes. Use the platform filters to sort services by audience type. Many listings will include tags like “family-friendly,” “childcare available,” or “ideal for solo travelers.”

71. The website isn’t loading properly — what can I do?
Try the following:
• Refresh the page
• Clear your browser cache
• Try another browser or device
If the problem continues, report it to support@holistictravelplan.pt with screenshots if possible.

72. I saw a service I liked, but it disappeared. Why?
It may have been temporarily deactivated by the provider, fully booked, or removed due to a violation of HTP’s values. You can contact support to ask for alternatives or get notified if it returns.

73. Do I need to print my booking confirmation?
No. You can simply show your booking details on your phone via your HTP dashboard. However, some remote experiences might appreciate a printed copy — check the service description for guidance.

74. What if I don’t speak the local language of the provider?
HTP supports multilingual listings and AI-powered translation (when available). You can filter services by supported languages, and message providers in your preferred language — they’ll receive a translated version.

75. How long do refunds take to reach my account?
Refunds are typically processed within 3–10 business days, depending on your bank or payment method. You’ll receive an email confirmation once the refund is initiated. If it takes longer, please contact support@holistictravelplan.pt.

76. Can I get a refund if I cancel last minute?
That depends on the cancellation policy selected by the provider. Many services offer:
• Full refund if cancelled 7+ days before
• Partial refund between 2–6 days
• No refund within 48 hours
Always check the cancellation terms on each service before booking.

77. The provider didn’t show up — do I get a refund?
Yes. If a provider fails to deliver the service as booked and no suitable resolution is offered, you’re entitled to a full refund. Report the situation with evidence (messages, screenshots) to support@holistictravelplan.pt.

78. I didn’t enjoy the service — can I request a refund?
Refunds are not guaranteed based on personal preference alone. However, if the service description was misleading, or safety or quality was compromised, you can file a claim with support. Include photos or a detailed explanation — we will review each case fairly.

79. The provider cancelled my booking — when will I get my money back?
If the provider initiates a cancellation, HTP will issue a full refund, including platform fees, within a few business days. You’ll also receive recommendations for similar services.

80. I want to cancel but I missed the cancellation deadline — what now?
You can still message the provider and kindly explain the situation. Some may offer a partial refund or voucher, even after the deadline, especially if they haven’t incurred costs yet — but this is at their discretion.

81. The refund I received is smaller than expected. Why?
Possible reasons include:
• A partial refund due to cancellation terms
• Currency conversion fees
• Bank/transaction fees outside HTP’s control
If unsure, check your booking receipt or contact support for a breakdown.

82. Can I receive a refund in a different currency or payment method?
No. Refunds are processed back to the original payment method in the currency used at checkout. HTP cannot redirect funds to new accounts or convert currencies during a refund.